Philippine Airlines review by Iñigo

I flew Philippine Airlines from MNL to LHR on a Boeing 777-300ER on the first week of February after being recommended by a friend. Yes, fares were so cheap, great value for money. Although I understand the airline is undergoing improvements, I would like to point out that there is still a lot of work that needs to be done on their cabin and seats—from ambience down to seat comfort. I hope they will soon opt for a total makeover of their cabins or else their great service will just be marred by a bad environment. Remember, first impressions last, for some. Honestly, I don't like the airport in MNL but I am not traveling to see airports though. But what made my flight great were the people. They were extremely attentive and friendly, without looking orchestrated, that I even made friends with two of the staffs. And also, no offense but what sets them apart from other Asian carriers I flew before was how proficient they were in English, I did not have difficulty communicating with them. I was also surprised with how flexible their meal selections were for an economy class flight. The IFE is not that bad but still needs upgrading. It could be better if it will have screens like the ones I flew with on Emirates coupled with a responsive UX similar to SIA's KrisWorld which I really have appreciated. All in all, I would love to recommend it to my relatives who plan to go to Palawan, the Philippines for their vacation next month.