IndiGo Airlines – Inflexible, Disorganized, and Unapologetic
As a first-time visitor to India, I expected some challenges while travelling — but nothing prepared me for the complete lack of coordination, support, or customer care shown by IndiGo Airlines.
Our connection from an international flight was tight due to delays outside our control. One kind IndiGo staff member did try to help — the only highlight in an otherwise chaotic and disjointed experience — but we were ultimately passed from person to person, with no clear instructions or urgency. Despite arriving just under the cut-off, and with airline staff initially willing to assist, we were abandoned at the final hurdle. We missed our flight, received zero support, no alternative arrangements, and not even a basic apology.
The problems didn’t end there. On another IndiGo flight, my parents’ luggage was lost , and again we were met with the same cold, bureaucratic indifference. Not only was there no compensation or ownership — we were asked to send yet another email just to report the issue, despite already being in communication with their team.
IndiGo hides behind rigid "point-to-point" policies rather than acting with even a hint of human decency or flexibility. Their customer service is robotic, dismissive, and uncoordinated, with no interest in resolving issues — just shifting responsibility.
If you value your time, your belongings, or even a basic standard of service, avoid IndiGo at all costs.
