I met the nicest person at counter 38 at Mumbai domestic airport today. When I was so flustered with the kiosk check in not working an hour before departure, and then having to wait in the endless queue and risk missing my flight, I decided to just go ahead with the fast track check-in against my will. This gentleman helped pushed my check-in through and gave me a regular check-in (at no charge). Keep hiring great employees like this and the flight will continue to do well as your policies move from good to bad.
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IndiGo
Overall Value for Money
4
Seat and Cabin Space
4
Customer Service
5
In Flight Entertainment
4
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
4
Recommend Airline