About IndiGo

IndiGo is an Indian low-cost airline headquartered in Gurugram, Haryana, India. It is one of the largest airlines in India by passengers carried and fleet size, with a strong focus on low-cost travel and punctuality. Founded in the early 2000s, IndiGo began operations with a single aircraft serving domestic routes within India. Over the years, it has experienced rapid growth, driven by the burgeoning demand for affordable air travel in India and the expansion of its network to include international destinations. The airline's business model emphasizes keeping operational costs low, which allows it to offer competitive ticket prices. IndiGo has also been known for its efficient service and reliable performance, which have been significant factors in its success. IndiGo operates a fleet that is among the youngest in the world, which helps reduce maintenance costs and ensures a reliable schedule. The airline prefers to maintain a homogeneous fleet that simplifies operations and reduces costs related to training and maintenance. This strategy has allowed IndiGo to consistently expand its network and add new routes across both domestic and international markets. The uniformity of its fleet also allows for flexibility in scheduling and provides operational reliability that has become a hallmark of the airline. Although IndiGo started with domestic flights, it has significantly expanded its international presence, connecting major global cities. The services offered by IndiGo are tailored to accommodate the needs of the budget traveler. Understanding the dynamics of price-sensitive consumers, IndiGo focuses on providing no-frills service, where customers pay only for the amenities they choose to use. This a la carte service model allows passengers to customize their travel experience to fit their budget and preferences. In-flight services are geared towards efficiency and convenience, with an emphasis on on-time performance which is a critical expectation among its passengers. The airline also leverages technology effectively to provide a seamless customer experience, from booking tickets through its user-friendly website and mobile app to managing bookings and checking flight status online. In summary, IndiGo's philosophy revolves around providing affordable, on-time, and hassle-free travel.

Overall Value for Money

2.4

From 64 reviews

Seat and Cabin Space

2.6

From 60 reviews

Customer Service

2.4

From 64 reviews

In Flight Entertainment

2.0

From 42 reviews

Baggage Handling

2.1

From 18 reviews

Check-in Process

1.9

From 18 reviews

Meals and Beverages

2.5

From 47 reviews

Recommend Airline

28.8%

From 66 reviews

Latest Passenger Reviews for IndiGo

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Sean Paul
Sean PaulJul 17, 2025
IndiGo

IndiGo Airlines – Inflexible, Disorganized, and Unapologetic As a first-time visitor to India, I expected some challenges while travelling — but nothing prepared me for the complete lack of coordination, support, or customer care shown by IndiGo Airlines. Our connection from an international flight was tight due to delays outside our control. One kind IndiGo staff member did try to help — the only highlight in an otherwise chaotic and disjointed experience — but we were ultimately passed from person to person, with no clear instructions or urgency. Despite arriving just under the cut-off, and with airline staff initially willing to assist, we were abandoned at the final hurdle. We missed our flight, received zero support, no alternative arrangements, and not even a basic apology. The problems didn’t end there. On another IndiGo flight, my parents’ luggage was lost , and again we were met with the same cold, bureaucratic indifference. Not only was there no compensation or ownership — we were asked to send yet another email just to report the issue, despite already being in communication with their team. IndiGo hides behind rigid "point-to-point" policies rather than acting with even a hint of human decency or flexibility. Their customer service is robotic, dismissive, and uncoordinated, with no interest in resolving issues — just shifting responsibility. If you value your time, your belongings, or even a basic standard of service, avoid IndiGo at all costs.

0 / 10

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