About IndiGo
IndiGo is an Indian low-cost airline headquartered in Gurugram, Haryana, India. It is one of the largest airlines in India by passengers carried and fleet size, with a strong focus on low-cost travel and punctuality. Founded in the early 2000s, IndiGo began operations with a single aircraft serving domestic routes within India. Over the years, it has experienced rapid growth, driven by the burgeoning demand for affordable air travel in India and the expansion of its network to include international destinations. The airline's business model emphasizes keeping operational costs low, which allows it to offer competitive ticket prices. IndiGo has also been known for its efficient service and reliable performance, which have been significant factors in its success.
IndiGo operates a fleet that is among the youngest in the world, which helps reduce maintenance costs and ensures a reliable schedule. The airline prefers to maintain a homogeneous fleet that simplifies operations and reduces costs related to training and maintenance. This strategy has allowed IndiGo to consistently expand its network and add new routes across both domestic and international markets. The uniformity of its fleet also allows for flexibility in scheduling and provides operational reliability that has become a hallmark of the airline. Although IndiGo started with domestic flights, it has significantly expanded its international presence, connecting major global cities.
The services offered by IndiGo are tailored to accommodate the needs of the budget traveler. Understanding the dynamics of price-sensitive consumers, IndiGo focuses on providing no-frills service, where customers pay only for the amenities they choose to use. This a la carte service model allows passengers to customize their travel experience to fit their budget and preferences. In-flight services are geared towards efficiency and convenience, with an emphasis on on-time performance which is a critical expectation among its passengers. The airline also leverages technology effectively to provide a seamless customer experience, from booking tickets through its user-friendly website and mobile app to managing bookings and checking flight status online. In summary, IndiGo's philosophy revolves around providing affordable, on-time, and hassle-free travel.
Overall Value for Money
2.4
From 64 reviews
Seat and Cabin Space
2.6
From 60 reviews
Customer Service
2.4
From 64 reviews
In Flight Entertainment
2.0
From 42 reviews
Baggage Handling
2.1
From 18 reviews
Check-in Process
1.9
From 18 reviews
Meals and Beverages
2.5
From 47 reviews
Recommend Airline
28.8%
From 66 reviews
