Process savvy organisation that sees no value in customer service. Their paperwork and rigidity defeats the purpose of their primary agenda....flying people to their destinations. My recent experience of gates closing on me well before departure at a silent airport left me horrified and helpless. Just nothing would deter their young staff from choosing process over an agitated passemger who could not fly home on time to keep her medical appointment. Thankyou Indigo for the shabby treatment.
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IndiGo
Overall Value for Money
3
Seat and Cabin Space
2
Customer Service
3
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline