Passenger Review

IndiGo review by Rizvi Abdul 2016-07-14

3 / 10

13 July, 2016 by ar

Economy Class

I went to drop my nieces at the airport in Dubai termainal 1. Flight was at 11.30am on 14th July to trivandrum. I have never come across such an unprofessional employee from INDIGO. His name was Shafique. He was at the check in counter issuing boarding pass. Firstly, he didn't notice what was on the ticket. I was sending my nieces unaccompanied and he didnt even see it and printed the boarding pass and send away the luggage. When i reminded him, that they are travelling unaccomapnied, we showed distress and then asked if i really wanted the service. If i didnt want the service, why else would i pay for it??? After that he made us wait there while he was chatting away with some colleague and also on the phone. At last i lost my patience and asked him what he expected me to do. He again made me wait. I want action taken against this man and an apology, else i will make it a point to complain to airport authorities regarding such disrespectful behavior.

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IndiGo

IndiGo

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline