IndiGo review by Deepak

I booked on Indigo via Go Ibibo (PNR no BJB3RX Mangalore to Chandigarh via bangalore) for the 3rd of Jan 2019. Ten Days back i got a call recording & email from Indigo that the flight was cancelled. I called their call centre three times and was told that since there were no alternate flights, the only option i had was to cancel and i would be getting the full refund. Finally on the third call i accepted the cancellation ( all three call recordings would be available with Indigo) and booked an alternate ticket. I was told the refund would be routed through Go-ibibo.After a week i noticed that Go ibibo was still showing my booking as confirmed and no refund was recd. I called up Go ibibo and lodged a complaint and was told that they had no info on the flight cancellation and they have been told by Indigo that the cancellation has been done by me and cancellation charges would apply. Despite requesting again and again for someone to check the call recordings, my request has been met with deaf ears. I am amazed at this attitude and the theft of my money.