I traveled from Mumbai to Ho Chi Minh City (VJ-884) on September 27, 2024, with my 80-year-old mother. It was our first time flying with VietJet Airlines and experiencing Vietnamese culture.
Unfortunately, we encountered a particularly rude male flight attendant. When my mother asked him for water upon boarding, he curtly informed her that it would be served later with the meals.
About half an hour later, when the meals began arriving, we received one bottle of water each. My mother requested an extra bottle, which the female flight attendant provided. Shockingly, the male attendant then demanded the extra bottle back, snatching it from my mother’s hand. This behavior was both unprofessional and disrespectful. He could have asked money for the bottle of water rather than snatching it.
This encounter left a very negative impression of Vietnamese hospitality. Such behavior is not fitting for the airline industry and reflects poorly on the country. If anyone had a similar experience, I’d like to hear how you would react if someone snatched a bottle of water from your mother.
I didn’t catch the name of the attendant, but I would recognize him if I saw his picture in the future. VietJet can easily identify him based on the flight details I've share with then on email sent on 7th October 2024.
Additionally, I found it bizarre that they required a boarding pass from each passenger before serving meals. My boarding pass was in my bag, and I had to retrieve it, which I’ve never experienced in my many travels.
I will not fly with VietJet again and will strongly advise others to be cautious as well.
