Passenger Review

VietJet Air review by nga

2 / 10

23 November, 2017 by

Economy Class

Their customer services is very bad. They issued the ticket with the wrong name and they did not correct it until the last minute on the flying day. The hotline nobody pickup the phone. I have to call a hundreds of times in order the reach them and after a few conversation they hang up on me. The problem never can be solved and finally i paid money for nothing. The flight suposed to be on November 3 2017 from SaiGon to Hue , traveler name is PHam thi tuyet Hanh, the date i make the booking on October 11 2017. Vietjet issued the ticket on October 11 with the tralveler name Hanh thi tuyet Hanh. I try to contact to vietjet to corret the name but everthing i try is nothing . I could not make that trip while i already paid. It was a terible experience i ever had.

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VietJet Air

VietJet Air

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

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