Edelweiss
reviews

This is the worst airline I have ever used. They have stolen my laptop using a trick: the Stewardess has asked me to put my laptop under my seat, and then instructed the person behind me to give it to her. She has then taken my laptop out of the plane before the plane departed.

The airline should be called Air Cancellation instead of Edelweiss Air. They just cancel flight without mentioning a reason. This happen to me for the second time and happen at least to 3 other friends this year.

Terrible experience, bag was 0,3 kg extra for $155 extra

Edelweiss flight WK215 Tenerife sud to Zurich, March 30 2022 My parents, both 90 years old, with a business class reservation were removed from their seats before departure because my mother apparently was not wearing her mask correctly. She was reminded a few times, she is hard of hearing at 90!, and then they were both removed from the plane. I understand airline policies about mask mandates, BUT minimal understanding and kindness to older people apparently is not part of Swiss/Edelweiss policy. I myself have had already my share of bad experience with Swiss, after a flight was cancelled (during covid, I have no problem with that) but Swiss rebooked me for the day BEFORE my scheduled departure and no email nor telephone notification. In addition, when I bought a new flight and purchased a seat, with printed confirmation from Swiss, at check-in they announced I was not on the flight list and they argued with me for 2 hours at check-in before they finally let me run to the gate. Oh yes, they did acknowledge that they see my seat reservation, but I was not listed as a passenger. I personally will never book with Swiss again.

i flew from ZURICH TO VANCOUVER on 22nd of june and back from CALGERY TO ZURICH on 27th of june the flight was very and good both ways food was very nice and they kept coming back every hour with water and other drinks you have to pay for wine and beer the staff were very helpfull best economy flight i have ever had and i am 64 and have traveled a lot and saved £300 on a direct flight

my worst experience ever, and I am flying a lot (far too much). The flight was scheduled to depart Zurich at 16.30h, and I was happy to see there was no departure delay. So we left in time, but after about an hour in the air, the plane returned to Zurich due to technical problems. ok, shit happens. but then the real mess started. after landing in Zurich again, we were waiting for some 3 hours in the airplane. they were looking for some spare parts to repair the airplan, until they finally figured out that there was a spare part, but they did not get clearance to build it in. so we were shipped back to the gate. no information there, just a never ending queue of people. we left and went home, just to get a message finally that we were scheuled for another flight - 48 hours later !!! instead of leaving Friday for the weekend, they scheduled us to leave Sunday evening. what the f.... never ever again Edelweiss.

From ZRH to GIG and retour; pretty good also because the craft was quite empty. Attemptive on board service, very good entertainement, is just deplorable you have to pay for a beer or for a small bottle of poor red wine in a 12 hrs flight. Too cold in the aircraft

I flew ZRH-RIO having booked through Swiss. Excellent entertainment system, good food. I was aware of having to pay for drinks in economy, it didn't bother me. I actually got an upgrade to Premium Economy on the outbound leg, didn't even realise it until I was about halfway through the flight. A bit more legroom, that's the only difference. Only strange thing was that on the way out we got the usual little packs with socks, eye mask, toothbrush etc, although this was a flight completely in the daytime, and nothing on the night flight on the way back.

One of my best flight experience. From zurich to vegas Service was excellent the food was very good The staff very polite the cabin of the plane beautiful Entertainmant very good I really liked flying with edelweiss. Hope to fly with them back soon

My flight from Las Vegas to Zurich in July 2014 was completely inacceptable. We had to wait for almost 4 hours on the tarmack due to technical problems with the fuel system (without the airconditioning working properly). The crew seemed absolutely out of their depth. When the flight was finally postphoned to the next day, it took hours for them to get us into hotels. We were not given the information sheets on passengers' rights and no food/drinks/possibility to make phone calls were provided. The flight on the next day was delayed again. The flight itself was average, with service below standard. Despite the really expensive tickets, alcohol is not included. I am well aware that technical problems can occure with any airline, but the difference in quality is seen by the way the airline in question handles the situation. So I would really avoid flying edelweiss again because of their appalling costumer service.