Royal Jordanian review by Malak Baghdadi

Extremely Disappointing Experience – Royal Jordanian Caused Me to Miss My Flight and pay around 500 Euro to fix damages. I had a flight from Amman to Naples on Wendesday, Aug 13, 2025 with a connection in Rome, scheduled to depart at 10:25 AM. I arrived at the airport around 8:30 AM, well before departure. Unfortunately, after a small incident where I spilled coffee on myself, I spent about 10 minutes in the bathroom changing before heading to check-in. When I arrived at the Royal Jordanian check-in area, the line was unbelievably long. There were multiple flights using the same lines, with no dedicated counter for my flight. Despite the crowd, I waited patiently in line. Around 9:20 AM, I asked one of the staff members if I would make it in time or if I should skip the line. He assured me that I should just wait like everyone else and that I would probably catch the flight. By 9:40 AM, concerned about time, I asked another staff member for help. This time, I was met with rudeness and told that I had arrived late and should have been at the airport three hours before departure. He refused to let me pass the line, saying the gate was about to close, and sent me elsewhere to “check if they can help.” I spent over 15 minutes arguing with other staff, trying to explain the situation. By this point, my flight was still at the gate and boarding had just started. Given the small size of Amman Airport, where the walk to the gate takes no more than four minutes, there was absolutely no reason I could not have boarded - except for the complete lack of cooperation from Royal Jordanian staff. I wasn’t the only one affected. I saw at least four other passengers - a couple and a father with his daughter - facing the same refusal and unhelpful attitude. A single staff member offering minimal assistance could have saved our trips, yet none showed any empathy or willingness to help. As a Palestinian traveler, I found this especially disappointing. We often cross borders into Jordan and spend significant amounts of money just to fly from this airport, and I would expect some understanding of the effort it takes for us to get there. Instead, I felt completely vulnerable and disregarded. In the end, I had to pay extra to change my flight to Milan (145 JOD) and then purchase another ticket from Milan to Naples with another airline (309.4 EUR), on top of the 300+ JOD I had already paid for my original ticket. They literally booked my next flight while my original flight had not left yet!!!!!! This was not my fault - I arrived at the airport 2.5 hours before departure, and it was Royal Jordanian’s poor organization that caused me to miss my flight. Their check-in process groups all flights into the same lines with no prioritization for earlier departures, and their staff refused to help even when I asked multiple times. This was an extremely unfair and disappointing experience. I will never fly with Royal Jordanian again and would strongly caution others to think twice before booking with them.