
Edelweiss
About Edelweiss
Passenger ratings
Overall Value for Money
2.9
From 8 reviews
Seat and Cabin Space
3.3
From 8 reviews
Customer Service
3.0
From 9 reviews
In Flight Entertainment
3.6
From 7 reviews
Baggage Handling
2.8
From 4 reviews
Check-in Process
2.3
From 4 reviews
Meals and Beverages
3.0
From 8 reviews
Recommend Airline
44.4%
From 9 reviews
Latest reviews
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The airline should be called Air Cancellation instead of Edelweiss Air. They just cancel flight without mentioning a reason. This happen to me for the second time and happen at least to 3 other friends this year.
5 / 10

Terrible experience, bag was 0,3 kg extra for $155 extra
3 / 10

Edelweiss flight WK215 Tenerife sud to Zurich, March 30 2022 My parents, both 90 years old, with a business class reservation were removed from their seats before departure because my mother apparently was not wearing her mask correctly. She was reminded a few times, she is hard of hearing at 90!, and then they were both removed from the plane. I understand airline policies about mask mandates, BUT minimal understanding and kindness to older people apparently is not part of Swiss/Edelweiss policy. I myself have had already my share of bad experience with Swiss, after a flight was cancelled (during covid, I have no problem with that) but Swiss rebooked me for the day BEFORE my scheduled departure and no email nor telephone notification. In addition, when I bought a new flight and purchased a seat, with printed confirmation from Swiss, at check-in they announced I was not on the flight list and they argued with me for 2 hours at check-in before they finally let me run to the gate. Oh yes, they did acknowledge that they see my seat reservation, but I was not listed as a passenger. I personally will never book with Swiss again.
0 / 10