Passenger Review

Royal Jordanian review by ahmad

2 / 10

24 December, 2018 by

Economy Class

this company stole my money... i flew from montreal to dubai with my 11 month old daughter and my pregnant wife who was under 28 weeks pregnant, so we didnt need any certificate for her to fly. We specifically asked them at the check in counter in Montreal if we need to get one from Dubai when we come back home 2 and half weeks later and they told us no WE DONT, so we didnt bother getting one from a gynecologist in Dubai. On the way back from Dubai, its 4 am Dubai time, and the company is not allowing us to fly with them, since my wife if passed the 28 weeks pregnant even though they told us in Montreal we dont need one. we tried explaing that to them but they were soo studborn and didnt really care and had zero sympathy that we had a baby and a pregnant wife and its 5 am at this time and where we had no where to go. They did not accomodate us with anything, and MADE US PAY A PENALTY OF 1810$ CAN, to change the booking to the next flight which was only 4 days later. So we got stuck in dubai 4 extra days, missed work, and had to find a last min hotel, taxi, with 6 luggages, stroller, and 3 handbags.They put me on the spot and in a way forced me to pay the penalty because that was the only way to change the booking. all that other than the fact that they lost my stroller in amman jordan during my lay over of 6 hours, but finally found it 2 hours later, so i had a very hard time with my baby without a stroller or the car seat, that i never saw until i arrived to Dubai, even thow i specifically aske3d for it. the airlines is always late, never on time. bad service. Whenever you ask someone for help, they keep thowing it to the next person, no one wants to take this blame for anything, no one is willing to help. so in the end, i get the wrong information from them, and i pay the price for it. NEVER FLYINMG WITH THEM AGAIN, NOR SHOULD YOU. Thats why on google its raited THE 2ND WORST AIRLINES IN THE WORLD.

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Royal Jordanian

Royal Jordanian

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline