Royal Jordanian review by Olimpia 2015-09-29

* passengers find out about the schedule change when boarding. no email communication was sent to some. * online checkin unavailable(system error) * IST checkin:slowest in my life:RJ was the only airline in IST that did not have a unique queue. After checkin and passport control I was *just* in time for boarding (I had arrived over 2h before the flight!) * passengers traveling together who had their seats selected when buying the ticket received new seats in different rows. * no priority for passengers traveling with children or those with mobility issues (assigned seat at the back of the plane) * 1.5h spent in the plane (hot, no water provided) first being informed that we will have short delay due to air traffic, then plane issues. the last ~50min spent in the plane without PA announcements and without seeing a single crew member. With seatbelt sign still on, people started to get their luggage and leave the aircraft. no PA announcement about the change.In the terminal, again no PA announcements, only one employee informing the passengers in Arabic about next steps.I had to ask for translation. Finally boarded the same plane and we took off without even an apology from crew.