3.3/10

    From 114 passenger reviews

    Mark

    from United Kingdom - March 2, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Air France have for the second time in as many trips cancelled my early arrival into Accra Ghana. A flight that was supposed to arrive into Ghana at 17.45 now arrives at 21.40. They didn’t even have the decency to move the outward flight from the original 9.00am departure so as to minimize waiting time. So to recap, their proposal is leave at 09.00 to arrive at 21.40. For a flight to Ghana. Not Hong Kong, Ghana which is around 6 hours away. So their depriving me of one whole day in effect. That seems to be Air France’s default approach, make the passenger worse off. The last time I flew with them (to my Father’s funeral) they cancelled my Saturday departure and put me on the Sunday flight. Around an hour of phone calls later I was moved to the Friday service. And during that flight I never did receive the glass of cognac I requested post my meal. The first time I have flown with a national carrier and wasn’t served cognac as part of the bar service. This time around, again I’m worse off. I will never choose this carrier again

    Tony

    from Australia - February 23, 2020

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    Corley33

    CON ARTISTS
    Air France Sydney office used to be very helpful, not any more, and they don’t answer their phone. So I had to book online, business class to Paris and back to Brisbane.
    All booked and paid for. Then I discovered that Air France had substituted an economy flight HK to Brisbane without my knowledge. I specified business on the web site, but only afterwards did I find that an economy leg had been substituted.
    Don’t trust them.

    Katrin

    from Austria - January 14, 2020

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Very old plane going from Paris to Cuba. Haven’t seen anything like this in decades.
    Outdated screens, no USB for phone.
    Extremely little leg space. Departure 4 hours delayed in both directions.

    Ivan

    from Air France review by Ivan - October 18, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Second time in 2 months I missed my connection flight when flying through Paris. More than 10h of delay in arriving at the final destination. Lost baggage. Extremely slow service. Small legroom on a plane. Small and unusable screens on a flight.

    Leneta

    from United States - October 15, 2019

    Flew Business Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    First, the flight, food and service were great. My issue is with the baggage policy. We flew business class from Atlanta to CDG, then had an internal France flight to Marseille. We returned on a flight from Lyon to CDG, then business class from CDG to Atlanta. Business class was not offered on the internal France flights. Business class is allowed 2 checked bags. This wasn’t a problem on the outbound trip. On our return we had to pay excess baggage fees because the first leg of our flight was economy and we were only allowed 1 bag each. Multiple calls to AF customer service indicates this is their policy. The originating leg dictates the baggage allowance. So be aware even if you fly business class if one of your legs doesn’t offer that level, you don’t get the full benefits of business class.

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