Pegasus review by Derya 2016-08-01

I want to tell 2 of my extraordinarily bad experiences that happened in the last one year with Pegasus, in addition to their ever worsening service over the years. Please don't travel with Pegasus if you don't want to ruin your trip. I certainly won't use them any more. 1) Over New Year's Eve 2016, I was flying to Antalya/Turkey from UK, with a connecting flight in Istanbul. Due to a snow storm in Istanbul on Dec 30th, my flight to Antalya was cancelled following my arrival from UK. Pegasus Airlines took all passengers to a hotel by the airport and told us that a new flight will be scheduled for us the next morning and we will be picked up from the hotel. However, the next day they forgot us at the hotel and we were told at the airport that we had no record on their system. We could continue and finish the rest of the trip only through our own efforts. 2) They lost my luggage last week on a flight from Turkey to UK. Although I reported it as lost luggage at my arrival and received a file, an employee I talked today at the customer service told me that he did not see my luggage as lost luggage in their system. After 1 week they haven't even registered it yet!