Pegasus review by Joao Carlos 2016-04-10

Our flight was delayed and we have arrived about 2hs late in Istanbul, so I missed my connection flight and had to rebook to a next flight. Their service was horrendous. A huge queue with no organization at all, long wait, lame customer service's skills... I finally managed it, but the next flight was only in another 2hours. So I would miss my shuttle to the hotel. I tried to get help at their check in desk, but no one would help me. I ended up having to take a taxi, which cost me a lot more! I have complained to them and sent them the details of what happened. They promised to look into this, but no longer replied to me. I will never use this airline, and I will make sure all my friends know about this!