Pegasus

After traveling through more than 25 different airlines, Pegasus is the worst so far. For an international travel experience in a flight longer than 4 hours, you expect the basic services like a free cup of water, an entertainment system, a seat where your legs fit, at least reclining, and a kind service from the crew. Nothing, nothing like that is offered on this airline. This is clearly the poorest service that not even local flights dare to do and I hope never, ever have to flight with this airline in my life. Although the web address is a clue of the service: flypgs.com; one additional “i” in the middle and clearly describe the airline.

I traveled with Pegasus Airlines on Monday, 2nd June 2025, and unfortunately, my experience was nothing short of terrible. From the moment I boarded, the staff were incredibly rude and dismissive. Their behavior gave the impression that they couldn’t wait to get rid of passengers, and this only worsened upon arrival in Georgia. The handling at the airport was appalling. When I got to the baggage claim area, my suitcase was nowhere to be found. After waiting 20–30 minutes, I went to the Lost & Found desk, hoping for assistance. Instead, I was met with hostility and an unprofessional attitude. The staff spoke in a rude, condescending manner, and I was even shouted at — a deeply embarrassing and demeaning experience. Rather than offering help, they acted as though I was bothering them by simply asking for support. To make matters worse, we were promised updates and told they’d keep us informed. But no one ever followed up. We tried calling multiple times and received no meaningful help. Eventually, we gave up. It’s now been four days, and we still have no idea where the luggage is — whether it’s stuck in London, Turkey, or simply lost for good. If you're an elderly traveler or someone who relies on basic respect and decency during your journey, **please be extremely cautious with Pegasus Airlines**. They treat passengers, especially vulnerable ones, with little to no dignity. The Lost Property service at Georgia airport is utterly ineffective. Frankly, even machines would offer more empathy and clarity than what we experienced. My holiday was ruined by this ordeal, and the complete lack of support made it worse. **Final advice:** Avoid Pegasus Airlines if you can. If you must fly with them, **do not check in your luggage** — there’s no guarantee you’ll see it again, and if you don’t, don’t expect help. You're on your own.