Pegasus review by Anastasia 2016-09-28

Pegasus do not have an office anywhere in Europe, so whenever you want to sort anything with the airlines, the calls cost a fortune. The service is shocking, the staff have zero level of customer care. Not only they are helpless, but they are rude on the phone, raise their voice and do not care to listen. They have changed our flight from the 28th of September at 13.20 to the 29th at 13.20. The member of stuff who's changed it didn't inform us of the change. so we have arrived to the airport on time to find out our flight isn't taking place until another 24 hours. The only solution Pegasus has offered us is to wait in the Airport for 24 hours! What a service! They did not offer any assistance with taxi fairs (£120), hotel or covering the phone bill (I have spent over 3 hours on the phone with them). Furthermore, I was promised a call back from the agent who was dealing with the query within 10 minutes, who decided to go on a lunch break instead. His lunch lasted over an hour. Shocking!