Pegasus review by Peter 2014-09-27

PEGASUS is one of these companies which ARE TO BE AVOIDED UNDER ALL CIRCUMSTANCES. Just an example: I had a domestice flight with this company to Istanbul and from there a connecting international flight, also with Pegasus and from the same airport. The domestic flight was delayed (by the way, nobody explained the reasons) and after running through all the controls, the boarding gate of the international flight was closed in front of my nose. The ground staff explained to me, after checking their computer, that I was not in the passenger list. After explaining that this was impossible since I had completed the web check-in and that two hours earlier at the airport of departure they gave me the boarding pass for the second leg of the flight, they changed their versión: they now said that my reservation had been changed to the next day because they new the domestic flight was late... In the meantime, the plane for the international flight was still waiting for departure at the gate, only the door was closed and nobody was willing to do something to open that door. Finally the flight departed with delay, but without me. After that they left me in the transfer zone of the airport, without the possibility to contact any transfer gate nor to go out of the airport. The intermediation of the security staff of the S. Gökçen airport (by the way, in general very unfreindly and everything but helpful) was the only possibility to try to contact with the Pegasus staff. After almost 2 hours, finally somebody showed up claiming he was from Pegasus and that he needed my Passport and Boarding Pass. Once handed over these documents, he disappeared without further explanations. After another half an hour or so, another person showed up to guide me through the police control to the Pegasus ticket counter in the entrance hall. By some extremely unfriendly and unhelpful Pegasus staff I was told the impossibility to book me on another flight than the one of the next day (neither to another city nor with another company, if I wanted that I had to pay myself, they stated). And also that refund of the ticket was impossible, violating their own rules concerning "passenger rights" (???!!!). With all doors closed (tickets with other companies for the same day being excessively expensive) finally they brought me to some hotel of their convenience in the middle of nowhere on the Asian side of Istanbul, at 60 km from the city and without public transport. Thats where I am sitting now and apart from sending complaints, I strongly recommend other passengers to AVOID PEGASUS. Peter Tanner