1.7/10

    From 119 passenger reviews

    Sandra

    from United States - October 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Four of us flew from Barcelona to Faro for a wedding.Two of the four checked bags did not arrive in Faro. At least 8 other passengers were without luggage. Vueling made no attempt to resolve the matter. All communications were redirected to their website. Website was useless with no change in status for 6 days. Did not care that we were without clothes, shoes, toiletries, etc. for the rest of our trip. Vueling is still dodging reimbursement for our expenses. Basically lying to us at this point. Makes one question their truthfulness in all aspects of their business to include flight safety.

    Iuliia

    from Canada - October 25, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Vueling doesn’t care about customers at all. People at the help desk give you an unbelievable attitude.My flight was on October 16th, 2019. When I came to check-in the woman said that my plane left on October 15th and was canceled on 16th, while when I logged in to my booking a couple of times before coming to the airport, it was showing that the flight is on 16th and it is on-time. Vueling never sent me any emails notifying about a date or time change.
    2 women (one of them was a manager) at Vueling ticket office/help desk showed there attitude, while I was talking to them in a very polite manner. They weren’t helpful at all and asked me not to cause a huge line behind me and also go and buy a new ticket.
    I submit a request for refund and compensation for my canceled flight to the company but got a refusal saying that the flight was affected by circumstances beyond the company’s control, however, I highly doubt that it wasn’t something beyond the company’s control. On that day almost every single flight left on-time. So I assume they’re just lying in order not to pay compensation.

    James

    from Australia - September 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Unsafe aircraft: the brakes were not working properly. I booked to fly from Venice to Paris on 18th September. The flight was announced as delayed. After 3 hours waiting the flight was cancelled because the take off preparations could not be completed in time before the airport closed for the night. The next day, after 2 hours sleep in a far away hotel, we flew to Paris and arrived 23 hours late. Awful, unsafe airline. Avoid them!

    John

    from New Zealand - August 10, 2019

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My wife, two daughters and I took a flight from ORY to MXP on July 25 2019. No problems apart from the secrecy of the gate number we were meant to line up at. Group A and Group B boarding lines were clear enough at each gate but out boarding pass didn’t carry the gate number and it wasn’t on the overhead screens showing the flights/gates throughout Orly Airport. The check in clerk we encountered won’t make it to management or PR positions with Vueling.

    Mags

    from United Kingdom - August 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    If you want to travel on a bumpy flight, have your plane diverted back after 20 mins of flying as pilot informs there is a fault with one of the engines. If you want to then wait for a replacement plane to fly in as your original plane cannot fly. If you want to arrive at your original destination neatly 5 hours late. If you want to spend your time phoning and e mailing a horrendous customer service team who flout EC Regulations 261/2004 and refuse to pay compensation that should be legally yours. Then please please book a ticket on Vueling Airlines and strap yourself in for an experience that you will never forget!

    View all Reviews

    SHARE