1.7/10

    From 111 passenger reviews

    Phoebe

    from United Kingdom - May 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible. Always delayed. Often cancelled. When a cancellation occurs they try and fly you from or two the wrong airport.
    IE Flight from Florence to London was cancelled so they offered to fly me to Rome the next day. Not helpful.
    And again. Flight from Florence cancelled. So they put my on a flight from Pisa where I had just travelled from.

    Aniko

    from United Kingdom - April 23, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Our flight was overbooked by Vueling, no explanations given. Staff at the boarding gate were extremely rude. Absolutely no customer care: we were simply told we didnt have seats on the flight and were left to our own devices to sort out a flight back home. We had to find the Vueling office at the ariport and ended up having to wait 7 hours at Barcelona airport (for a 90 minute flight!) as Vueling had overbooked all flights that day. All members of staff we dealt with were very unhelpful – none wore name badges (what a surprise!), extremely unprofessional service. Avoid Vueling! Our tickets were not cheap and the service we received was appalling. That was our first (and definitely our last!) time using this airline.

    Andy

    from United States - February 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We booked a flight from Barcelona to Malaga as the last leg of a journey from USA to Spain. Arrived at the check in kiosk with only 20 mins. before our flight left. The airline refused to check our bags, stating that we had to arrive 40 mins before. Customer service was equally unsympathetic, instead charging us a ticket change fee of 110€ each to put us on the next flight, a ticket that we could have purchased outright that day for 120€.

    Jill

    from United Kingdom - January 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Vueling cancelled my flight 2 hours before departure. They proposed an alternative flight 3 full days later. It was not possible for me to take this alternative flight as I would have missed Christmas with my family. After being blocked in the airport for 2 hours as they did not allow for passengers to leave, I was finally able to get to the train station, but the last train had already left. I had to get a hotel and book a ticket early the next morning, which cost me about three times my plane ticket. Vueling refused to compensate me for my flight cancellation, or to reimburse my hotel night, and gave me no explanation as to their decision, after 6 email exchanges with their customer support. This was in clear violation of the European Air Passenger Rights, so I escalated this issue with the Civil Aviation Authority. Very disappointed, lost a lot of money and had to go through quite an ordeal to finally leave the UK, vueling was unhelpful, unprepared, unresponsive and finally disrespectful. I would not recommend this airline

    LLiam

    from - October 2, 2018

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    It can be said that the actual flights, to and from Valencia [from Amsterdam] were fine. Checking in at the airports was reasonable too. The whole problem [for us] with Vueling is the DISATEROUS WEBSITE/ONLINE service. One is encouraged to check in online, particularly if one has luggage for the cargo bay as this is less expensive done online, except the WEBSITE DOES NOT WORK [for days on end]. The mobile app was a little better, we managed to get the luggage checked in and paid for beforehand, but actual check in was unsuccesful, aside from boarding passes there was no confirmation of check in. Local check in [so we had to get there earlier than needed] was OK the online boarding passes were deemed ‘unreliable’ so we still ended up with paper… The unreliability of the whole online service is so bad that we will never fly with Vueling again. Unless you have nerves of steel, no cargo luggage, plenty of time to check in at the airfield I would avoid Vueling at all costs.

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