United Airlines review by Taoufik

Unprofessional They caused 13h+!!!! hours delay to my parent's arrival (who are in their 60s, travelled for the 1st time and donn't speak english). It was very stressfull and frustrating. I did not sleep that night trying to help them through out all these issues, talking to agents and translating. I talked to the agent on the phone and he kept blaming the previous airline my parent used for the trip from Europe. He refused to give me his badge number so I can't put any complaint against him. So disapponinted with them. I don't want anyboday to experience this, so If you 're flying your parents with united I recommend NOT to do that. Initial flight: UA3631 They moved them to these flights with additional layover: UA1176, UA 586