United Airlines review by Christopher

Traveling on a tight schedule due to work and had few options for flights. Missed the first leg of my flight and gate staff refused to help me get booked in another flight from the same airport that would get me to my destination in time. When I went to return home, found out United Airlines cancelled my reservation for the return flight without telling me. They would only rebook me on a flight that arrived 11 hours late and would make me miss appointments, or charge me over $1000 more for a flight that got me back in a time frame that worked for me. The supervisor at United was clearly more interested in spouting legalese than in providing quality customer service. Ended up rebooking myself on a different airline and losing the cost of my ticket. Will not fly with United again.