United Airlines review by Anne

Disappointed time and time again. Customer service is also poor. My family and I have had most of our flights with UAL delayed or canceled, for often 2-3 hours, on the regular. They also admit it’s due to mechanical issues or waiting for staff, not weather-related. It’s become the exception if they fly on time (or nearly). We’ve missed huge family reunions, have incurred expenses, and the most they do for us is a $50 travel voucher that expires in a year. They have really gone downhill rapidly and I’ll avoid them as much as possible from now on.now what to do with their worthless travel vouchers….