from Australia - October 7, 2019
Flew Economy Class
A reliable and notable airline around regional Asian routes. However this reveiw specifically in respect to their Singapore – Cairns route.
Not withstanding the operational issues created by the 737 Max grounding the 737-800 simply does not cut it on this route. Seat comfort and pitch are far from adequate and 1 meal service on a 6 1/2 hour flight is a stretch. Business class is comparatively an even poorer offer giiven the fares quoted and certainly does not meet the expectations of a full service airline. Aircraft type should be urgently reviewed. This is one route where I would strongly recommend fly via Brisbane for comfort sake.
from Australia - January 10, 2018
Flew Economy Class
i have flown with silk air several times and have found all cabin crew friendly respectful
from Singapore - July 23, 2017
Its a wonderful airline to travel with!
from Singapore - June 7, 2017
I was flying from Chengdu to Singapore. Accidently I bought a ticket for the next Friday, instead of today. I was totally destroyed. But I had shock that SilkAir worker was staying near me and helping me to change tickets with patience and finally I got on the plane with paying some fees. But I never ever had so good customer service on the airlines. I definitely recommend SilkAir and I like it.
from Australia - December 12, 2016
SIN-HKT-SIN B738 Economy
For a regional airline they really do it well and you can see that the staff know what they are doing. Service was excellent, meals tasty (as they were the last trip), staff are friendly and happy to help pax. The B738 was a new plane and still had that new plane feel and smell. Seating is standard, but comfortable enough for a short haul flight. IFE is limited to the MI app so using your own tablet or app is probably the way to go. Local English language newspapers were offered.