7.5/10

    From 25 passenger reviews

    bob

    from Australia - January 10, 2018

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    i have flown with silk air several times and have found all cabin crew friendly respectful

    Priscilla

    from Singapore - July 23, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Its a wonderful airline to travel with!

    Oleksii

    from Singapore - June 7, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was flying from Chengdu to Singapore. Accidently I bought a ticket for the next Friday, instead of today. I was totally destroyed. But I had shock that SilkAir worker was staying near me and helping me to change tickets with patience and finally I got on the plane with paying some fees. But I never ever had so good customer service on the airlines. I definitely recommend SilkAir and I like it.

    Colin

    from Australia - December 12, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    SIN-HKT-SIN B738 Economy
    For a regional airline they really do it well and you can see that the staff know what they are doing. Service was excellent, meals tasty (as they were the last trip), staff are friendly and happy to help pax. The B738 was a new plane and still had that new plane feel and smell. Seating is standard, but comfortable enough for a short haul flight. IFE is limited to the MI app so using your own tablet or app is probably the way to go. Local English language newspapers were offered.

    Roslinna

    from Singapore - November 27, 2016

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew fm Sin to Bdo return 21Nov16 1440hrs flight out and was pleasantly surprised to have Capt Sureish as the pilot. He is good. Bravo.The cabin crew on my return trip Bdo to Sin on 24 Nov 16 at 1000hrs were all smiles and friendlier than my Sin to Bdo (maybe becuz the earlier crew were stressed with the many special meal requests and had less than 90mins to get them done) but they were still okay. Overall it was a pleasant experience which I have every intention of repeating. Will highly recommend Silkair to my acquaintances. See you soon – hopefully I get Capt Sureish again on my short haul flight. A big THANK YOU from me to the Silkair team.

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