8/10

    From 54 passenger reviews

    RAVI

    from Japan - February 18, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    It was an international travel from Fukuoka (Japan) to Delhi (India) via Seoul (South Korea) by Korean Air. Due to the bad weather condition, the airline was kept on postponing the estimated time of departure in Fukuoka (Japan) Airport. The flight from Fukuoka to Seoul was 5:30 hours delayed approximately. During that time the staff at Fukuoka airport provided a can of coffee and nothing else. Anyway, I was worried since I needed to board another Korean Air flight from Seoul to Delhi. Unfortunately, I couldn’t board that flight. I contacted airlines staff and the staff suggested me to take the next day flight from Seoul to Delhi. The staff happily showed incapability to provide any lounge/hotel for one night stay as well. I was supposed to reach Seoul in afternoon but landed in the late evening. I was completely exhausted and hungry also knowing that I needed to spend one night and a day until afternoon (15 hours approximately) before boarding the flight to Delhi. Now, the flight to Delhi was kept on postponing. During this time period, I contacted airport inquiry and tired to contact airline staff but couldn’t find the airline staff in various attempts. Not to mention that airlines didn’t provide any food since they didn’t bother to contact me at all. Note that the flight which was supposed to take off afternoon was finally rescheduled to 20:00 hours approximately which made my stay at Incheon Airport (Seoul) 24 hours approximately. It was indeed a pathetic experience and I was left with no energy. The airline should treat the passenger properly and also provide accommodation if flights are rescheduled. I would definitely not recommended Korean Airlines to anyone.

    Achiraya

    from Thailand - December 12, 2017

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My husband booked my flight on Korean Airline because of the reputation for great customer service. My husband and I have previously had excellent service when we traveled in coach class. However, my entire flight in Prestige Class was very disappointing. The customer service by the flight attendants on all flights was below average. I was expecting alot more in Prestige Class. On previous flights, we have been treated much better in coach. I selected a noodle dish on KE 035 which was served with ice cubes floating in the bowl. I had to ask for water since the flight attendant rarely came by to ask if anything was needed. On my return (KE 036), I asked for bread but was told “no” since bread didn’t come with my choice of meal. The flight attendant later returned with bread. On flight KE 659, I had to ask for a bottle of water but was told the flight didn’t have bottled water. They served me a very small glass of water but didn’t come back to see if I needed more water…I HAD TO ASK. I find it appalling Korean Airline didn’t have bottled water. On the same flight, the meal I selected was not good so I ask if I could have the noodle dish. I was SHOCKED when the flight attendant brought me a bag of dried noodles and hot water. I don’t know what happened to the excellent customer service experienced on previous flights but my entire flight was not worth the money spent on my Prestige Class ticket. This will be the LAST time I will EVER book a flight on Korean Airline. Food was terrible, flight attendants were terrible, the entertainment consisted of very old movies and overall experience was absolutely terrible. My husband wasted the extra money spent on flying with your airline BUT NEVER AGAIN. Overall rating…less than 1 star. Additionally, the Korean Air lounge at Incheon Airport was absolutely disgusting.

    Billy

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have been flying korean air 5 years now , wonderful service !
    Cabin crew are very attintive ( unlike american based airlines )
    Travel to vn. Every year once or twice , would not think of changing from korean air !

    Soon

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew from Singapore to Atlanta. Very pleasant flight. Flight service onboard were excellent. Very friendly and helpful.

    Bob

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have flown Korean Airlines for the past several years from New York USA to Manila via Seoul/Incheon. Clean up to date aircraft, friendly staff, very good meals. On time performance each time I have used them. I will definetly fly Korean Airlines again.

    Ticket prices vary depending on the time of the year. I fly in October and November and the cost then is reasonable in the off-season.

    The stop over in Seoul is a very pleasant one. This airport has the cleanest rest rooms I have seen in any airport and the stop over is a pleasant one.

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