My husband and I were on a flight from HK to Bohol this past weekend. The experience was much better than our expectation. Although the flight from HK was delayed, but we managed to catch the connecting flight to Bohol We would like to express our gratitude to flight attendant, May for expediting our disembarkment of flight 5J111 on 30th May from HKG to MNL. Without her help we wouldn't able to make it to our connecting flight. May was friendly and professional and provided us a very enjoyable experience with Cebu Pacific.

Awful Airline!!! They should be reported to the Civial Aviation Authority because they should not operate at all. Very incompetent pilots. My flight was cancelled yesterday and rebooked to today but again cancelled citing extreme weather conditions while other planes are able to take off from the same airport. Take note that it was sunny all day, not even a chance of rain. Customer service does not even meet the standards of the lowest of the low airlines. They have no sympathy. They are quicker to cancel flights than make and land flights. Also, they only cancelled my flight 2 hours AFTER boarding time or 1 hour after the intended take off time leaving us no time to plan the rescheduling of flights. They even suggested to rebook my flight for the 3rd time 5 days from today which is ABSURD because my holiday trip including hotels, beach activities and airport to hotel transfers has been paid for and nonrefundable. Missed my bestfriend's wedding on top of that. I suggest filing a class law suit to this airline. Any help from Filipino lawmakers out there. We can certainly improve the airline services in the philippines.

LISTEN TO THE OTHER REVIEWS. 1. Booked my flight months in advance 2. Went to check in and they bumped me off my flight, offering me another flight 2 days later (which would have caused me to miss my connecting flight) 3. No email notification. No text message notifications. Zero. 4. Cancelled my ticket because this airline is TRULY UNRELIABLE. 5. Booked with another airline at an exorbitant last minute ticket price so I could actually catch my connecting flight. 6. Cancelled with Cebu BECAUSE THEY CANCELED ONE LEG OF MY FLIGHT. THEY CHARGED ME A “CANCELLATION FEE”!!!!! Do. Not. Use. Them.

Poor service. Cancelled flights few days (in my case 2x with the last one few hours before flight) without explanation. Obviously this will affect your other flight schedule and hotel bookings. Not dependable airline.

WORST AND I MEAN WORST AIRLINE EVER!!!! NOT WORTH YOUR MONEY.. INCONSIDERATE MF'S!!! THEY DON'T CARE ABOUT THEIR PASSENGERS! I WILL NEVER AND I MEAN NEVER PURCHASE A TICKET FROM THIS AIRLINE COMPANY AND THIS GOES TO ALL MY FAMILY MEMBERS TOO!!! THEY ACT LIKE UNPROFESSIONAL SQUATTERS AND THEIR SERVICE IS WAY BELOW STANDARD.. IF YOU ASK ME TO RATE THIS AL COMPANY, I WOULD RATE THEM NEGATIVE 10!!!

WORST AIRLINE EVER, DONT FLY WITH THEM! - slowest website - pretended like the error the website had was my fault - did not give me a refund - customer service really slow and only via email possible - lost 200€ to them without it being my fault

Very Bad Airline Company. Not Worth the Hassle! They waste your time your money, No Consideration, they do not care about their customers. They Lied on their Mission and Vision Statements about Customers Being Top Priority. Refund takes 2 months, Cebu Pacific will cancel their flight without any reason Last minute. The Chat Bot will try it's best so you do not get to talk to a real Live agent. The agent talks like a Bot, there's no Voice Contact Hotline. Their service Sucks. Do Not waste your time and money with this Low Cost airline, You Have been Warned! I hope this company Goes Bankrupt for being a Terrible Airline with sub standard service!

It's funny that you are so strict with check-ins when probably 90% of your flights are always delayed. Silay Airport is such a small airport for you not to consider a late check-in when it would only take what, 2 minutes to go from check-in to the boarding gate, to think the airplane just stayed there in the airport for the next 30 minutes. We were only some 5 minutes beyond check-in, would it bankrupt the company to show a bit of consideration? Your staff at the Silay Airport are nothing but upscaled cashiers, only trained to repeatedly offer a rebooking. They lack proper judgement and definitely proper customer service training... THE SUPERVISOR INCLUDED. This is probably the worst airline in the entire world -- DO NOT BOOK A FLIGHT HERE.

Cebu Pacific’s travel insurance is a sham, a waste of money. The coverage says it includes cancellation due to the death of a family member, but they did everything the could to avoid reimbursement, when my father died in December of 2019. When he died on the day after Christmas, 2019, I canceled my planned travel (which was supposed to start the very next day), including all my flights. Cebu Pacific then said that because I canceled my flights, I had canceled my travel insurance, and they refused to reimburse me. More confusing was that after my initial claim request, Cebu Pacific asked me for personal information, a death certificate for my father, my own birth certificate to establish our relationship, and my trip information for that trip, including flights not on Cebu Pacific itself. I provided all of this, but then I was told they were refusing to reimburse their flights. I have every reason to believe that Cebu Pacific will exercise every possible way to avoid reimbursing a travel insurance claim, regardless of the reason, or the proof/documentation the customer provides.

They made me chrck a small suitcase that weighed 12Kg's when there is no reason to. Flight was not full. I sat on the airplane and told them 3 times that my bag was not being loaded, as I watched it sitting on the loading carts outside the plane. They didn't listen to me at all. And my bag obviously never arrived.