Hawaiian Airlines review by Na 2017-01-22

I planned to visit my family in the US. I arranged the trip since 2 months in advance.Finally, ended up with 45 hours delay!!!!!!!!!! The plane failed to take off twice, so that they had all passengers get out and promised to contact them back. They got my number, but never contact me. I stayed in the origin airport waiting for around 12 hours without any contact back!! I couldn't find their crew or office in the terminal area! Can't even find their contact number in NZ branch until I went to airport help desk. It was useless, since I had to ring them many many times and wait on the line 10 mins every time! In the afternoon, I could see their crew came! I supposed they would be helpful to deal with my problem, but HELL NO! They acted like it is the customer fault!! I told them it was very very hard to contact anyone from your company to rebook my flight, they said well you have to try by yourself! (I had been trying for more than 3 hours! and already waiting for more than 12 hours!). Until, I couldn't hold my anger, I asked for the refund! One staff responded " I am not a cashier or a reservation person! What do you want me to do!?" So freaking rude!