Hawaiian Airlines review by Annette 2015-11-04

Without doubt the most disorganised, unfriendly, rudest, airline in the world. We booked months ago through our agent, but she was advised that she was unable to book our seats for us and we can't book them online either. So we get to the airport and discover my husband and I were seated apart. The check in staff advised it would cost us $120 each to change seats. After a lot of arguing we finally got to sit together, and the aircraft was not full. Upon arrival in HON we are delayed on board with no aircon for 35 mins because the airbridge is broken. After 5 days we receive the distressing news that my mother died, so we need to cut our holiday short and fly back. We are charged $400 extra to change flights to a week earlier. We don't understand why we had to pay extra. We arrive at the HA desk to find that once again we are seated far apart, even though we are travelling together as husband and wife. The seriously rude woman at the gate asked us why we wanted to sit together and attempted to charge us for changing seats. The way she spoke to us was beyond belief and distress. We finally got to sit together but she took revenge and sent my suitcase to Sydney, not Brisbane. EDITORS COMMENT: The $400 fee to change is because you would have been on a fare that offered no flexibility what so ever for time or date , changes. The fee you were charged was the difference between what you originally paid for the fare and what that fare is worth now. This is standard across every airline - the cheapest fares have no flexibility. As for the not sitting together - that just seems odd if you actually booked the tickets together? If they were separate bookings it makes sense but if it was the same booking that is very strange and should not be happening.