Hawaiian Airlines review by David 2017-04-17

For luggage of 90lbs they wanted to charge me $200, which is more than 2 bags. I agreed to get it down to 70lbs to pay $50. I was speaking my mind and told the supervisor at the airport that Hawaiian Airlines wants to excessively maximize their profit at the expense of passengers needs. The supervisor did not like what I said and yelled at me: "You are not flying with us today, go to United Airlines!". I asked to talk to a manager while I followed her to the office. She then yelled hysterically "security! he is stalking me!". Manager came out of the office, who hadn't observed the situation or heard my story and she said the same, "go to United Airlines". Later that day I booked another flight with Hawaiian Airlines. They did not refund me for my 1st ticket of which I was denied boarding. They reported I was late for check-in. Consumer Affairs Office contacted me 31 days later, beyond the 30 days maximum response period, and did not give me a monetary refund of the price of the ticket. They offered Hawaiian Airlines credit but I don't need it because I am not flying with them anymore. Eventually during my 2nd flight to mainland, they offer no food or drinks just some lemonade.