Hawaiian Airlines review by J.K. 2016-12-21

One of the worst experiences ever! I was booked in economy, at the last minute they announced two first class seats were open. I purchased one of them and was very happy to start my long-awaited vacation in style and comfort. Sadly, this was not to be the happy journey I envisioned. After I was seated, offered a beverage and given the menu to peruse - all seemed well. The attendant went up the other aisle asking each passenger if they would be joining them for the meal. She went around to the front and shortly after, came down my aisle. For some reason she skipped me, asked the two women with two dogs sitting across the aisle the breakfast question and then everyone else on that side but not one word to me. Then staff from the gate came to talk with me and the other man who purchased the upgrades to inform us that we would have to go to our original seats as the "computer" made a mistake. This staff did not seem very apologetic nor did she offer us a meal, a movie or even headphones for this embarrassing turn of events. We had to walk past everyone already seated, looking like we were the ones who held up the plane. Very poor handling, the seats were sold & occupied! Auwe,Hawaiian