Thursday, February 16, 2023
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    Product Rating 4.5/7

    Rating Criteria

    COVID-19 Star Rating Breakdown 7/7

    Rating Criteria

    Economy Class

    European Flights

    • Meals and drinks are available for purchase on “b.light economy” fare except to Agadir, Moscow and Marrakech where meals and drinks are provided; hot meal or snack and beverages provided on “b.flex economy” fare; premium hot meal or snack and beverages including alcohol provided on “” fare
    • No in flight entertainment
    • Seat pitch of 30 to 32 inch on all flights
    • Newspaper offered on “b.flex economy” and “” fares
    • Lounge access for a fee on “b.flex economy” fare; lounge access provided on “” fare
    • Baggage allowance of 23kg on “b.light economy” and “b.flex economy” fares; baggage allowance of 2 x 32kg bags on “” fare; Cabin baggage allowance of 6,12 and 16kg respectively.

    Medium/long haul flights (to America, Africa and Tel Aviv)

    • Full meal and beverage service
    • Audio/Video On Demand on A330s; shared cabin screens show movies and sitcoms on other flights
    • Seat pitch of 33 inch;
    • Blankets and pillows provided
    • Baggage allowance of 1 x 23kg bag; baggage allowance of 2 x 23kg bags on flights to Africa

    Business Class

    Medium/long haul flights (to America, Africa and Tel Aviv)

    • Choice of two appetizers and three main courses served with salad, dessert, cheeses and Belgian chocolates; welcome drink offered
    • Audio/Video On Demand on A330s; shared cabin screens on other aircraft
    • Seat pitch of 32 inch on single aisle aircraft; seat pitch of 45 inch which transform to fully lie flat beds with massage function on A330s; middle seat in rows of three kept free to create more space on single aisle aircraft
    • In seat power on new A330s
    • Blankets, pillows and amenity kit provided
    • Baggage allowance of 2 x 32kg bags and 16kg of carry on baggage across two bags
    • Commenced service as SN Brussels Airlines after the bankruptcy of Belgium’s flag carrier Sabena in 2001. The airline merged with low cost carrier Virgin Express in 2007.
    • It is 45% owned by Lufthansa
    • Joined Star Alliance in 2009
    • A319
    • A320
    • A330-200
    • A330-300
    • Sukhoi Superjet

    COVID-19 Compliance (7/7)

    – COVID-19 website information and instructions
    – Social distancing on boarding
    – Flight attendant Personal Protection Equipment
    – Face masks compulsory
    – Meal service modified
    – Passenger Sanitizer Kit
    – Deep clean of aircraft

    • Korongo Airlines

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.


    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.


    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    For the airlines policy on lengthy delays on the tarmac in the US click here

    See the airlines Conditions of Carriage here

    For details of legislative obligations under EU regulation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline, click here

    To lodge a complaint with the EU click here

    Click here for more information about our Brussels Airlines reviews and safety ratings system.

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