from United States - March 20, 2022
Flew Economy Class
This is literally the worst airline you can imagine. Get to Manila and the didn’t have my baggage, along with 20 other passengers. I had to wait a whole day for my baggage, no boxers, no change of clothes, no toothbrush. Luckily I carried money on my person. Cost me and extra $120+ just buy all the essentials and a change of outfits. Then my luggage arrives the next day about 12-1pm and my baggage is clearly damaged. First off I say I paid $100 for you to check my bag, American Airlines didn’t even charge me that they say that charge is strictly for PAL. Delayed my bag a day and saw my bag has a huge rip which wasn’t there before. They eventually say no refund and and I essentially had to start taking pictures for the worker to file a report of damage. They denied my claim and my refund. Other horrible honorable mentions. You’re gonna be on a flight for 15 hours without Wi-Fi and they’re gonna change your seat without your consent. Unfortunately I believe this is the only Airline that flies into the Philippines from LAX
from Australia - April 23, 2017
Re: the aircraft (Sydney to Manila) that had a emergency landing in Sydney this afternoon.
I was on that plane last night 22 April , flight PR211 in Exit seat 44k on its Manila to Sydney flight.
On take off and for approximately 7 mins there was a very strong smell of burning oil , enough to sting my eyes. The hostess directly in front of me was looking very worried. I’m not sure if it was reported to the captain once the seat belt sign was turned off , but she was talking to another hostess about the issue.
Maybe today’s emergency landing in Sydney could have been avoided if the young hostess had been listened to at the time.
from Philippines - January 7, 2016
I flew multiple destinations. Some were on time, a few were late but later on i learned MANILA airports congestions is the main cause of delays to most airlines. Cabin crew was nice and friendly. Food was expected due to its price.
from Australia - February 21, 2015
I flew with PAL Express from Manila – Kalibo. No complaints, the flight was on time and as it is only a 1 hour flight, no meals were included (or expected) in the ticket price. Very cheap reasonable price and nice aircraft. Staff were friendly.
from Hong Kong - January 16, 2015
Our family of 4 (including two teenage kids) booked tickets from Hong Kong to Boracay departing Dec 23 returning Dec 30 so we could spend New Year’s eve and New Year’s Day with friends back in HK. However, Philippine Airlines made such a huge mess of our plans (both ways) that we had to spend New Year’s eve being sick on the grounds of a very filthy Kalibo airport and finally flying out on New Year’s day, reaching HK just before midnight on 1 Jan. Both routes had been redirected to Kalibo airport, when we actually booked to fly via Caticlan airport. The fare from HK to caticlan is nearly double the fare from HK to Kalibo and PAL had redirected us both ways to fly Kalibo without any reimbursements of the difference! The many delays, continuous flight cancellations and redirections, total disregard for their customers as they never bothered to make any announcements or updates to their customers, minimal food or water, no offer of assistance when we were stranded and stuck in an unfamiliar place in kalibo, plus the madness and filth we encountered in Kalibo, all added up to making our xmas and new year a horrible and forgettable experience in the Philippines! And now, they are not returning our calls. Philippines airlines, you really cannot continue to scam your passengers this way! You have let us and many many others down!