from Canada - March 7, 2020
Flew Economy Class
Never book with Fiji Airways. Their gate agent in Los Angelas denied me boarding and stranded me at LAX (en route from Toronto to Auckland) and did not cancel my flight so that I could rebook using the remaining flight credit. The reason I was denied boarding is that I was unable to show her my onward travel from New Zealand in the 10 minutes I had left in boarding time.
She left my status as a ‘no-show’ despite the fact that I was at the gate. This caused me to have to book a new flight at full price for the next date. I have been dealing with Fiji Airways call centre staff for over a month trying to get a refund on only the unused portion of my ticket (Los Angeles to Auckland) and they have consistently promised to update me via email or phone call and have never followed up once. They have told me to email ‘[email protected]’ and ‘[email protected]’ which don’t even exist anymore. Trying to get anywhere with Fiji Airways has been a nightmare and I would recommend avoiding this airline at all costs.
from Australia - January 22, 2020
Flew Premium Economy Class
Lets just say Fiji Airways is most pathetic air carrier and staffs think their own the planes.Travelled from Nadi to Sydney in mid January ground staff were rude.. Clearly we could see that everyone was getting checked in but everytime we approached we got told that its not open had to wait for that gentlemen to move away before we could get checked in by one of the staff then comes the flight service where we got told that food is not available as per my dietary requirement as the crews never loaded them and when told them that this is ridiculous as we have health issues we got told we can get arrested as the ridiculous is a level 1 threat..
Will I ever travel on Fiji airways nope will I recommend to friends and families never.its all about money making business..
from Portugal - October 15, 2019
Flew Economy Class
Flying from Nadi to Christchurch. At the check-in counter the company asked for the “ticket out of New Zealand”, witch I promptly show. It was a ticket from Auckland to Santiago (Chile). The agency from I’ve bought the ticket didn’t sent the “booking reference” of the flight, but I had the booking flight proof and the receipt of payment. Fiji Airways refuse to check me in because I didn’t have the “booking reference” (for a flight 3 weeks later out of NZ). Worst, they didn’t even offer to help or sugest any solution, just saying I had 20min until they close the check-in, refusing to call NZ immigration services to expose the problem. It was night time in Europe, and after 20min and more than 60 Euros on the phone I got the mighty “booking reference”! Arriving in New Zealand, 99% sure, they made me for that spend 1h in Customs running through all my things during an extensive interrogation. It makes no sense playing with people lifes in a job that you are supposed to help people that paid for a service. Worst flying company I ever travelled.
from Australia - February 27, 2019
Flew Economy Class
I would never take Fiji Airways again after the experience I had today. I was checked in the night before and had no carry on luggage. I arrived to the airport 1 hour before the flight and the customer service rep refused to let me on the flight since I wasn’t there early enough. This ended up costing us $500 and making us arrive late to our vacation.
from United States - February 15, 2019
Flew Business Class
Terrible customer service. Lost luggage for 4 days on one flight. Compensation was $50 US each. The next flight we were booked full fare business class from Nadi to San Francisco. The day of the flight it was cancelled due to “reschedule planning”. I believe it was because they did not have enough passengers. We were delayed for 2 days and only offered travel coupons for a future Fiji Airways flight. They did not compensate us for any of the additional expenses for accommodations or food for the additional 2 days.