4.2/10

    From 163 passenger reviews

    Nuno

    from Portugal - October 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flying from Nadi to Christchurch. At the check-in counter the company asked for the “ticket out of New Zealand”, witch I promptly show. It was a ticket from Auckland to Santiago (Chile). The agency from I’ve bought the ticket didn’t sent the “booking reference” of the flight, but I had the booking flight proof and the receipt of payment. Fiji Airways refuse to check me in because I didn’t have the “booking reference” (for a flight 3 weeks later out of NZ). Worst, they didn’t even offer to help or sugest any solution, just saying I had 20min until they close the check-in, refusing to call NZ immigration services to expose the problem. It was night time in Europe, and after 20min and more than 60 Euros on the phone I got the mighty “booking reference”! Arriving in New Zealand, 99% sure, they made me for that spend 1h in Customs running through all my things during an extensive interrogation. It makes no sense playing with people lifes in a job that you are supposed to help people that paid for a service. Worst flying company I ever travelled.

    Levi

    from Australia - February 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I would never take Fiji Airways again after the experience I had today. I was checked in the night before and had no carry on luggage. I arrived to the airport 1 hour before the flight and the customer service rep refused to let me on the flight since I wasn’t there early enough. This ended up costing us $500 and making us arrive late to our vacation.

    Eileen

    from United States - February 15, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible customer service. Lost luggage for 4 days on one flight. Compensation was $50 US each. The next flight we were booked full fare business class from Nadi to San Francisco. The day of the flight it was cancelled due to “reschedule planning”. I believe it was because they did not have enough passengers. We were delayed for 2 days and only offered travel coupons for a future Fiji Airways flight. They did not compensate us for any of the additional expenses for accommodations or food for the additional 2 days.

    Martin

    from - September 30, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve flown with Fiji Airways a few times for work, and found the service and food offering a bit below what one would expect for a full service airline in the region. The food was ok, but the small touches e.g. warming up the bread rolls were missing. My largest concern was the safety culture. I’ve flown on an A330 of theirs twice, a year apart, where the seatbelt light was not illuminated during landing. It would appear to be an aircraft fault, but I can’t understand why it was still there a year later. Also when travelling on a DHC-6,

    John

    from Australia - March 6, 2018

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    This Airline has received a bad rap of late. But all I can say is it’s up there will the top 20%. Ok, it’s not an Emirates or even a Qantas, but it’s not bad. We flew business class from Sydney to Nadi return. The seats were not lie flat, but comfy. the Food was OK, not spectacular. The people were fanastic though. Great service!!! And try the new lounge in Nadi!!!!! Way better than anything I have visited with Qantas. Please check out my YouTube experience of the flight. https://youtu.be/wzMuMqLTw2Y

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