About Fiji Airways

Fiji Airways, originally established as Air Pacific, serves as the flag carrier of Fiji and plays a crucial role in connecting the archipelago with the rest of the world. Since its inception in the early 1950s, the airline has substantially evolved, mirroring the growth and development of Fiji itself as a prominent tourist destination. Initially set up through a partnership involving local governments, international airlines, and private investors, the primary goal was to boost the islands' accessibility and to foster economic growth, centered chiefly around the burgeoning tourism industry. Over the decades, Fiji Airways has rebranded itself and expanded its services, continually adapting to the needs of its passengers and the dynamics of global air travel. Today, Fiji Airways maintains a modern and efficient fleet that signifies its commitment to passenger comfort, safety, and environmental considerations. The airline is renowned for its colorful aircraft livery that features traditional Fijian motifs, such as the Teteva—a navigational compass icon of the Fijians, symbolizing a sense of direction, determination, and belonging. The visual identity harmonizes with its customer service ethos, which emphasizes a warm, Fijian welcome and hospitality. Fiji Airways, through its strategic fleet selection and maintenance, ensures that it remains competitive on its various routes, emphasizing reliability and a premium flight experience. Fiji Airways offers a wide array of services that cater to both leisure and business travelers. It operates a network of international flights to a number of major cities across the Pacific, Asia, the United States, and Europe, effectively making it a key player in connecting the Pacific Islands with major global hubs. The airline prides itself on showcasing Fijian culture not only through its design but also through its in-flight service, including meals, entertainment, and customer service. Fiji Airways continually strives to enhance its service offerings and connectivity, facilitating easier, more efficient, and more enjoyable travel experiences for passengers from around the world.

Overall Value for Money

2.6

From 164 reviews

Seat and Cabin Space

3.0

From 159 reviews

Customer Service

2.9

From 165 reviews

In Flight Entertainment

2.9

From 148 reviews

Baggage Handling

2.1

From 8 reviews

Check-in Process

2.6

From 10 reviews

Meals and Beverages

2.7

From 155 reviews

Recommend Airline

36.3%

From 171 reviews

Latest Passenger Reviews for Fiji Airways

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Norrie Sanders
Norrie SandersNov 17, 2025
Lufthansa

Lufthansa lost my luggage on a flight within Europe. Inconvenient, but mistakes happen. The airport’s lost luggage officer was very helpful and filed a report immediately. A week later an airport officer advised that the bag had turned up and I was able to collect it from the airport. It had a tag on it showing that it had been sent to the wrong airport. So why I am writing this? Well, my issue is that Lufthansa made no attempt to contact me at the time and despite months of trying, no apology or compensation. Lufthansa knew immediately about the loss because the airport had sent them a report and there was a note on the Lufthansa website saying that the loss had been reported. But I was given zero information about whether my luggage was still in transit or lost for good. The website would not issue a tracking number because of the airport report. A few days later, assuming that the baggage would not be returned, I made a compensation claim, for which I simply received a proforma request for more information, without acknowledging that they already knew where the bag was. Months later, still with nothing from Lufthansa, my travel agent advised me to lodge a feedback form. Once again, nothing happened. When the agent followed up, Lufthansa’s offered only platitudes, implying that reporting of the luggage loss and the problems with their tracking and contact system were my fault. They still have never acknowledged that they knew of the loss, let alone acknowledge that I am out of pocket. Months later, they are even asking for proof of the airport’s lost luggage report, even though they were advised on the day of the flight and they eventually found the luggage and forwarded it. I have no complaints about the cabin staff or on-board meals. But their customer relations are appalling.

3 / 10

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