
Fiji Airways

Seven Star PLUS safety rating

About Fiji Airways
Ratings
Seven Star PLUS Safety
Product
Passenger rating
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Passenger ratings
Overall Value for Money
2.7
From 166 reviews
Seat and Cabin Space
3.0
From 161 reviews
Customer Service
2.9
From 167 reviews
In Flight Entertainment
2.9
From 150 reviews
Baggage Handling
2.6
From 10 reviews
Check-in Process
2.7
From 12 reviews
Meals and Beverages
2.7
From 157 reviews
Recommend Airline
36.3%
From 171 reviews
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Booking on the Fiji Airways website was a debacle with name errors and a payment gateway failure my bank confirmed was on their end. My seat on the return flight was broken and unsafe. I didn’t report it because nothing was done about the booking issue either.
7 / 10

Flying with Fiji Airways was an overall great experience for me. My seat had average legroom for Economy, however the meals were amazing, with 3 options for each meal. I had chocolate pancakes one way and chicken one way. Both had lots of fruit and other foods like muffins.
8 / 10

Absolutely Heartless and Disgraceful Experience with Fiji Airways After 52 years, my family finally returned to Fiji to fulfill our father’s wish of showing us his homeland. Tragically, during our visit, he suffered a massive heart attack and passed away. We were devastated. In the middle of this nightmare, we reached out to Fiji Airways for help — not for luxuries, not for handouts — but simply to change flights and bring our grieving family and our father’s body home. Fiji Airways’ response? Cold. Bureaucratic. Completely devoid of empathy. They refused to accommodate us, forcing us to purchase entirely new tickets at our own expense. No support, no flexibility, not even the decency of a partial refund on the original flights we couldn’t use due to an unforeseeable tragedy. In one of the darkest moments of our lives, Fiji Airways had the opportunity to show compassion and humanity. Instead, they chose to nickel-and-dime a grieving family. It’s hard to describe how cruel and insensitive this airline truly was during a time we needed just a shred of kindness. I will never forget how poorly we were treated. And I will never fly with Fiji Airways again — not just because of their terrible policies, but because of the utter lack of human decency they showed when it mattered most.
0 / 10
