Fiji Airways review by Manpreet Gill

Absolutely Heartless and Disgraceful Experience with Fiji Airways After 52 years, my family finally returned to Fiji to fulfill our father’s wish of showing us his homeland. Tragically, during our visit, he suffered a massive heart attack and passed away. We were devastated. In the middle of this nightmare, we reached out to Fiji Airways for help — not for luxuries, not for handouts — but simply to change flights and bring our grieving family and our father’s body home. Fiji Airways’ response? Cold. Bureaucratic. Completely devoid of empathy. They refused to accommodate us, forcing us to purchase entirely new tickets at our own expense. No support, no flexibility, not even the decency of a partial refund on the original flights we couldn’t use due to an unforeseeable tragedy. In one of the darkest moments of our lives, Fiji Airways had the opportunity to show compassion and humanity. Instead, they chose to nickel-and-dime a grieving family. It’s hard to describe how cruel and insensitive this airline truly was during a time we needed just a shred of kindness. I will never forget how poorly we were treated. And I will never fly with Fiji Airways again — not just because of their terrible policies, but because of the utter lack of human decency they showed when it mattered most.