American Airlines

WORST CUSTOMER SERVICE EVER! Clueless desk clerks 1/9 because that’s how many we had to deal with for 1 flight from DC to Barcelona and it took 2 days to get to Philly to encounter the ultimate last straw. No accountability. When we FINALLY boarded on day 2, we sat on the tarmack for 30 min because there were 28 passengers and should have only been 27. ADDITION, we are talking basic ADDITION of 28 passengers on the manifest. Ridiculous. But after arriving and being told “don’t worry all flights are being delayed so you will be ok.” Gate E8 take a shuttle to gate A8 run to gate 20 plane still their door closed. Go to gate A 25 they can help you. No you need to go to B14 to reschedule for the 11:08 London to Barcelona flight. Arrive at 10:13 to the customer service line extending from gate B5 to B B14 and still waiting at gate 11 at 10:41 pm. NOPE NEVER AGAIN AMERICAN AIRLINES.

I purchased round-trip tickets for a vacation about 7 months in advance. Within three months, they had changed both my flight to the destination, and back home. The latter was a significant change, adding 5 hours of travel time and disrupting plans both before and after the flight.

I called to get a refund and was told to file a form and I would get a refund on the original payment method within a couple weeks, so to buy alternative flights that worked better.

I followed these directions, but was later told that my “refund” would be in flight credits, rather than the original payment method. This violates both their agent’s instructions AND Department of Transportation regulations. Yet, after multiple phone calls and email exchanges, I have been told that there is no possibility of receiving an actual refund. As I followed directions and immediately purchased new tickets, the flight credits are worthless to me—they duped me into paying double for my tickets and are unwilling to do anything to resolve the situation.

Avoid if at all possible. They changed our itinerary and gave us each 3 boarding passes but with flight information on only one of the boarding passes. When we tried to board our second flight, we were told we had no tickets. American claimed that they did not have our tickets. They belong to “One World”, which means they can book flights with multiple carriers and deny any responsibility for problems.

I got the worse experience ever.
I talked to a supervisor and American Airlines supervisor treated me like a piece of garbage from the beginning of the conversation.
A few friends told me not to choose American Airlines but I did not know it was that bad. My advise is you better choose another option for your own good.

I fly at least twice a year using American. The pleasantry of their employees and excellent customer service begins when you enter the Airport. From the check in staff at the front desk until you exit your last flight and leave the airport. I am always treated special. Military on the plane get moved to First Class when available. One passenger just had boots on. The attendant asked him if he was military. He said, “Yes” and she moved him to first class. Now that is an eye for detail. They also give Military in Coach first class meals, etc. WE non military are also treated very well. The hospitaarlity on every flight I have had has always pleased me greatly. i learned recently that every Flight Attendant is rated Medic Classification and spends a week every year taking refresher courses. Also courses they are required to complete online. No other airline does this. If you take sick or injured while on the plane they know what to do.