2.2/10

    From 662 passenger reviews

    Dr Christopher

    from United States - June 19, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We were initially scheduled for Flight AA2768 at 6:00 am CDT to meet our Carnival Cruise Ship Sensation in Miami. Sensation’s last boarding and scheduled departure was at 1430 EDT. Aircraft flight 2768 was cancelled. The ticketing agent tried to schedule us on any flight that would get us to the ship on time. However, all flights to Miami were overbooked (7,am 9am and 11am EDT). There were delays on the tarmac so we missed our ship. We talked again to the baggage claim service supervisor Gretchen so we could get our bags. She said the bags were being retrieved and should be soon. We never got them. Went two days without bags or help.

    Raymond

    from United States - June 18, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We flew out of Miami and when we got to our destination we noticed our lock on our luggage bag was missing, which was a TSA approved lock, upon further inspection inside our clothes were all messed up and the bottle of Tequila we wrapped up in clothes was just laying on top with the cardboard shipping material cut off. I have no problem with TSA inspecting luggage but not in the manner that it destroys personal belongings. Travelers BEWARE of Miami International Airport!

    Holly

    from United States - June 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    American Airlines magazine American way… American Airlines lost their way. Big business and the profit supersedes the consumer and humanity. Lack of morality and ethics with no regard to how their greed negatively impacts people’s mental and physical wellness by the resistance to apply logic and refusal to provide compassion. This broad statement excludes, in our experience 2 people out of the 16 that were required to have interactions with through this horrendous traveling experience. We were informed that this new business model is being enforced you the CEO and stakeholders. This business model actually involves punitive recourse towards any gate agent that attempts to show compassion. The lack of professionalism, compassion, or basic human approach to people was actually condoned by a supervisor by saying, “ the agents tell you whatever they need to to get you to go away…that’s how America is now”. My reply was that may be the American Airlines way but the America I know and love still has compassion, stands by words that are said and promises made, my America will treat people with respect.

    Haley

    from United States - June 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    On June 13th I was scheduled to fly out of Orlando International Airport to LaGuardia at 8:27pm; after a few delays and little to no communication from your agents we were suddenly instructed to board as quickly as possible before the pilots became illegal to operate the aircraft. We were given a time frame for all passengers to board safely of 35 minutes which created complete chaos. Once boarded we left the gate, rode around for 40 minutes and then were told that the flight would not be leaving and that we were headed back to the terminal. Once back I rescheduled an indirect flight (I paid for a direct flight) which got delayed and then ultimately canceled. American offered me a $12 food voucher for my troubles. I eventually gave up and forked out another $480 to fly a different airline. I don’t understand how a large airline like American doesn’t have contingency plans for these eventualities. I am demanding a full refund round trip for my time and money wasted but have gotten no response. The agents were rude and obviously didn’t care about customer relations.

    Rick

    from United States - June 14, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible- they do not value their customer’s time!

    Family reunion ruined..due to delay flights from LAX to Boston. One family member was delayed 5 hours departing and another group by 2 hours.

    Diez not sound like much but it makes a big difference when people rushed to get to the airport early only to be delayed. Plus we have very limited time due to work commitments.

    Our family members will go out of their way to avoid ever using American airlines…never again!

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