American Airlines

Avoid if at all possible. They changed our itinerary and gave us each 3 boarding passes but with flight information on only one of the boarding passes. When we tried to board our second flight, we were told we had no tickets. American claimed that they did not have our tickets. They belong to “One World”, which means they can book flights with multiple carriers and deny any responsibility for problems.

I got the worse experience ever.
I talked to a supervisor and American Airlines supervisor treated me like a piece of garbage from the beginning of the conversation.
A few friends told me not to choose American Airlines but I did not know it was that bad. My advise is you better choose another option for your own good.

I fly at least twice a year using American. The pleasantry of their employees and excellent customer service begins when you enter the Airport. From the check in staff at the front desk until you exit your last flight and leave the airport. I am always treated special. Military on the plane get moved to First Class when available. One passenger just had boots on. The attendant asked him if he was military. He said, “Yes” and she moved him to first class. Now that is an eye for detail. They also give Military in Coach first class meals, etc. WE non military are also treated very well. The hospitaarlity on every flight I have had has always pleased me greatly. i learned recently that every Flight Attendant is rated Medic Classification and spends a week every year taking refresher courses. Also courses they are required to complete online. No other airline does this. If you take sick or injured while on the plane they know what to do.

This airline messed up all of our flights back. The pilots were nice and flight attendants but the people at the front desk in all spots weren’t nice. they weren’t nice to us at all when you are flying with a massive group they got upset with us because there were so many of us. I don’t recommend flying with an American airline it was so much stress and you don’t need that when your trying to enjoy a trip and then having to deal with rude people.

I had to book an emergency flight due to the death of my father. It happened to be Super Bowl weekend and I was traveling to Arizona where the Super Bowl was being held. My ticket number 0012367156748 booked January 29th 2023. My ticket was 382.00 oneway. I applied for a refund for bereavement flight and was turned down. The reason I was given, and I quote”Our current pricing allows us to offer the lowest available fare anytime a customer books a reservation for any reason. To continue providing our customers the best fares we don’t have a separate pricing for bereavement fares.” I tried calling customer service to get an exception considering it was Super Bowl weekend. It cost me 877.00 round trip from Illinois to Arizona. That is absurd! No one answers at customer service for days on end. I will never fly Amercian Airlines again.