American Airlines review by David Wright

I needed a flight between Houston TX. and San Antonio TX. and American was the only available that met my schedule needs. It was a very short flight and as such I could not justify the 3 to 5 hundred dollars for the bookings above economy! I did upgrade my seating and paid the fees for those upgrades which still pushed the cost to almost $300. Anyway, circumstances changed and the reason for the travel went away. Even with a near 24 hour notice this greedy airline would not refund a single penny of the flight booking! They did (after a few disgusted calls and complaints I made) refund the seat upgrades, but not a single penny of the booking charges! Their only argument was that their policy does not allow refunds or changes to "economy" bookings.. that is their justification to basically steal hundreds of dollars! I could understand if it was a few hours before the flight or the like, but 24 hours notice... that is just wrong! I will never book or fly with American Airlines.. I think they are greedy thieves! They had plenty of time to resell the single seat I had booked.