American Airlines review by Shantel Pina-Jemio

American Airlines has poor customer service, and their employees show little respect for paying customers, who ultimately support their jobs. When my 14-year-old traveled, the online customer service was not clear about the policies regarding unaccompanied minors. At the counter, I was informed that I had to pay an additional $300 for a flight attendant to escort my son onto the airplane. I questioned why this was necessary since it seemed to be part of their job. I was given a gate pass and sat with my son until it was time for them to board, at which point I was instructed to stay until the plane departed. When my teen arrived at the destination, my oldest child had to go to the gate to pick him up. They were not being babysat; the staff should have simply performed their duties like they do for other passengers. The return trip was even worse. My children arrived at the airport two hours before the flight, only to be told it would take an hour to fill out and print the necessary form for the gate pass. In reality, it took just 15 minutes, but during that time, they were pulled from their scheduled flight and placed on a later one for no reason. It wasn't busy at all so they would have been able to meet the original reservation, but the agent refused to print the pass. I believe they wanted to pass my son's seat to someone else, that is the only thing that would make sense. Overall, my experience was frustrating, and the way the employees handled the situation was unacceptable. I would not recommend flying with American Airlines to anyone. You will not be treated as a paying customer; they will find ways to charge you more and will provide you with subpar customer service..