Passenger Review

American Airlines review by Taeseong Kim

1 / 10

30 June, 2025 by Taeseong Kim

Economy Class
2 to 3 months ago

My wife purchased flight tickets for our son and her to travel between Roanoke, VA, and Louisville, KY, in March. On May 9, the day of travel, the first flight was canceled with short notice and no explanation, forcing me to drive them to Charlotte to catch the second flight. On the day of return, May 11th, the first flight at Louisville airport was delayed due to a maintenance issue, which caused them to miss the second flight home. My wife and I complained to customer service many times and requested a refund. I have not yet received a proper response or a refund.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

1

Check-in Process

1

Meals and Beverages

n/a