4.7/10

    From 27 passenger reviews

    Cameron

    from United States - May 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I have had multiple bad experiences with this airline. As others have mentioned, do NOT book a flight with a short transfer in Riga. The distance between the Schengen and non-Schengen parts of the airport can be huge, and the incoming flights are frequently late. If you make the flight, your bag surely will not. Just don’t do it! The other really bad experience I’ve had is with buying tickets on their site. It’s tempting because it’s cheaper than Expedia, etc., but don’t do it!! They don’t confirm that you have the flight at all until the next day, and the website frequently crashes. If you think you don’t have a ticket and buy another one, you may not get a refund if you don’t notice it in time, or if there is any difference in the times. Customer service are robots with no discretion to deal with such situations. If you must fly this airline, use Expedia!

    This airline uses nice new equipment and the staff are nicely dressed. Don’t be deceived, however – this is not a modern European airline! More like Aeroflot of the ’90’s in the way it actually works.

    Oscar

    from United Kingdom - January 19, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Perfectly reasonable airline. Very punctual and professional. ESPECIALLY once you consider that this is a medium-low cost airline. I’ve not flown better in this category… perhaps Nowegian could be a great alternative too. Inflight prices are comparable with other airlines. Beats every single US airline I’ve ever experienced and is short on comfort when compared against most premium airlines from Europe. My only genuine criticism is that the staff as professional as they are – sometimes forget that they are dealing with people, so a smile or 2 wouldn’t hurt. I do have to say though that I’d rate it noticeably lower if this was a premium airline, which it is not, though people seem to forget.

    Andre

    from Brazil - September 22, 2018

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    MUC-EFL, I actually booked with condor but the flight was operated by air baltic! service mediocre! staff surly, indifferent, no smiles! flight delayed by 30 minutes. Plane an old 737-700, very very old, maybe from the early 00’s. You need to buy everything onboard which is a rip off because condor service is free of charge… at least on my past flights with them it used to be! on arrival everything is a caos, but that’s not air baltic’s fault, Greece is a third world country… anyways, be aware! you get what you pay for… do not expect anything nice from them.

    Alex

    from United States - September 21, 2017

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Stay away unless you like unpleasant surprises such as flight cancellation withing an hour from departure without any compensation except 3.5 Euro for drink. The planes are old without air conditioning, with two propellers on both sides. I thought those are not used anymore. The customer service people look at you with denial on their grim faces , no way you can talk to manager even in Riga, they ask you to us their web site. Even if you use it, they reply and say no way we compensate your losses. Due to their cancelled flight from Riga to Oslo I missed connection to San Francisco. I had to pay for rescheduling and hotel hundreds dollars. Use good airlines, don’t give them your business.

    Olena

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worst company to fly. The company is OK selling tickets with a 30 min difference in connecting flights. I was flying AirBaltic on Aug 3rd Tallinn-Riga-Kiev. I had a flight from Kiev to Phoenix to make on the same day. I was supposed to Arrive to Kiev at 9 am. However, I only had 30 min in Riga to pass passport control and security. When I tried to avoid the unrealistic connection and fly directly from Riga, the company simply cancelled my ticket and refused to give me ANY kind of compensation. Overall customer service answer to ANY problem is “you-bought-the-ticket-it’s-all-your-fault-don’t-lfy-if-you-don’t-like-it”

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