Aegean Airlines
reviews

Dreadful airline that has got worse over the years. Oversells its seats and has no one to deal with this. Loses baggage. Has no hot drinks nor sandwiches on short flights. Unlikely to ever use again.

'Sarcasm is the lowest form of wit', is a saying attributed to Oscar Wilde. In this review of my recent experience on British Airways Club Class from Heathrow to Bangkok return, I am tempted to use those words to accurately describe events. First...the reason for my booking. It was in response to the folk who contacted me to ask why I had not included BA in a detailed comparison review I did, which compared the quality of Business Class cabins on five major airlines that flew the same route. They had a point. So, tickets booked, I arrived at LHR terminal 5 to check-in for my flight to Bangkok. Previously, I had made a request to BA's Public Relations department to conduct a short, informal interview with the day's Duty Manager. Such interviews requested of ALL the other airlines were granted, during which I gained much information. But...BA said, NO! However, at check-in, I asked if I could meet with the day's duty manager whilst in the lounge. 'No problem', I was told, 'we'll arrange it so please identify yourself at the Club Class lounge desk'. Did anyone arrive?...you've guessed it - NO. When querying the non arrival at that lounge desk, I was told that the meeting would take place in the departure hall. Did it? - NO. So, onto the aircraft, a 17 year old Boeing 777. One look around the cabin and my expectations fell . The layout of the 'lay flat' seats was such that passengers were forced to climb over each others legs to reach an aisle. It was at that point that my first thoughts of 'sarcasm and wit' came to mind. Were BA 'taking the Mickey' out of the business class passengers? I mused before a more hilarious thought hit me, Maybe Disney's Mickey had designed the seating arrangement and, tongue in cheek, presented it to Willie Walsh, who made the decision to implement it!!! Hmm, yes, my use of sarcasm...justified or not? Take off was 45 minutes behind schedule but that was to be expected...no big deal. Seat belt sign off...drinks offered and food items on the over exaggerated menu selected. OK I thought, I'll sip my preferred tipple and have a scroll through the on board entertainment system to choose what to view during the 12 plus hour flight. Well, that would have been so, if the screen unit would stay in one place...but it wouldn't...it was broken. Emergency DIY by one of the bearded cabin crew (all but one male was so adorned) as he forced a teaspoon between a gap in the framework. Voila, as the French would say, it held. Now the only problem was squinting to focus images on the tiny, outdated screen. At 30,000 feet or so, conversation was all but impossible if using one's normal voice as every cupboard door and fixture on the aircraft rattled continuously. At around that point, the cabin crew served the chosen meals. More sarcasm, I'm afraid. I'd ordered beef and beef it was. The stainless steel knives wouldn't work...'tough' doesn't describe the meat. Sawn into half-inch thick slices by a cobbler would have yielded soles for boots. Left on the plate, I 'passed' on a dessert and asked for Cheddar Cheese, crackers and a cup of coffee. It was easy to snap a piece off a cracker, but to do the same to the quarter inch thick slice of cheese came as a surprise...as was being served lukewarm coffee. No sarcasm or wit needed here – just disappointment. Now...here comes another scene taken from a Fred Carno film script starring Charlie Chaplin. For a cabin crew member to serve food or drink to a passenger not seated at an aisle, he/she had to reach over the aisle passenger, then a plastic divider to present the tray/dish/item, meaning that person had to balance it before putting it onto their own sliding table. Good eh?...well done 'Mickey'. It was during this time, that I received unasked-for red wine...right into my lap! Oops! A rush to gather paper tissues and the impossible task of trying to mop-up the liquid. The passing of uncomfortable hours did eventually help my Chinos and shirt to dry but left behind the telltale tide marks edged in pink. The seat itself? The narrowest I've ever had to sit on and IN TWO SECTIONS! To rest ones feet, a separate piece of equipment had to be unlocked and risen to a chosen height. Then by the use of a row of hard to see buttons, the other half could be moved to finally make one piece. OK, well, putting that complicated lot together then raised the question, 'was it comfortable?' Maybe so if every passenger was less than six feet tall and as slender as a Vogue model. So the answer has to be NO. Sleep on was not possible (for me anyway) so I passed the time reading and playing Solitaire on my mini tablet...interrupted occasionally by glancing at the TV screen to monitor the aircraft's progress. The wheels finally touched down at Bangkok airport and we all disembarked. * En-route to the city hotel by taxi, I was wrangling with the events on the flight and now, in full daylight saw the results of the wine spill incident and reminded myself to email BA's UK office and inform them what had happened - and the cost of replacement. As of today (almost a month later) all I have received is an acknowledgement and an incident number. I'll wait a while longer before I trigger the sarcasm bit. Some days prior to my return flight I had a fall – a bad one as I crashed onto a marble floor, my left hip bone taking the brunt. From that moment, I was in severe pain and could only walk a few paces with the aid of a walking stick. 'What was my 13 plus hour flight to the UK going to be like?' I kind of fretted. I emailed BA immediately to advise them of the incident, asking for special assistance at Bangkok airport, throughout the flight at Heathrow, where a car would be waiting to collect me. Guess what?...no reply, not even an acknowledgment. Anxious, I emailed again the next day...and the next day...still no reply. I was concerned, not knowing was worrying. Explaining to the hotel management, it too was concerned and made numerous telephone calls on my behalf to BA's Bangkok office....No response. Nevertheless, a taxi was arranged. The driver deposited me at the nearest drop off point to reach the BA check-in. Very kind and thoughtful. Surprise, surprise, when I limped to the Club Class desk, the Thai girl manning it immediately beckoned a wheelchair porter standing nearby and welcomed me with the words, “Sawadee ka, Mister Fisher, I received the message about you from your hotel. Please, everything is arranged for you.” How nice eh? Luggage tagged, wheelchair occupied, I was pushed at a steady pace through immigration etc, where all the Thai staff were gracious and helpful, and onwards to the lounge which BA uses for its Club Class passengers. Relieved and relaxed I imbibed a whisky, ate a fresh salad and read a newspaper. At the arranged the porter appeared, helped me into the wheelchair and off we went to board the aircraft. Word had been sent ahead, as when having my boarding pass examined, the porter was given the authority to take me straight to the aircraft door. There, awaiting, was the BA Thai duty manager, a delightful girl with a charming smile. A few Bahts into the porter's hand prompted a wide smile and a genuine Wai and I was helped to my seat on row one. When seated, the Thai manager came to me and we began a conversation. It centred on the total lack of concern by BA's UK Customer Service. She was certainly deeply embarrassed that I had not been dealt with properly. I was the only passenger on board and I did notice the BA cabin crew glancing in our direction and talking among themselves. Boarding complete, the captain announced a timely departure and a probable earlier than scheduled arrival at Heathrow. At cruising altitude, the senior cabin crew supervisor came to me. It became clear that she now had been appraised of my problem by the Thai duty manager because she expressed her concern, asking me to call for assistance at any time during the flight. The flight. Same old 777, same rattles, uncomfortable seat, small, rickety entertainment screen, mediocre food, galley running out of the snacks clearly advertised as being available at the touch of a button. I found it impossible to lay without pain but that was not the fault of BA, but a softer, wider seat would have helped. Throughout this daytime flight, the cabin crew concerned did acknowledge each of my needs and were kind and careful. Heathrow at around 1730 hrs and the scramble to disembark began. I was beckoned to leave my seat as a wheelchair was ready and waiting so I did, and managed to get myself and my luggage to the aircraft's exit...BUT...no wheelchair...someone else had commandeered it. That left me in the middle of a scrum of passengers trying to get to the ramp first. I had no option but to limp up that quite long ramp, where at its end, stood an empty electric buggy. Fred Carno comes to mind again, as when three of us needing help gathered there and waited. Finally, a man of Asian origin arrived and he set off along the mile long passageway to the immigration desks. The buggy was allowed though a special gate and the immigration officer soon had us cleared to proceed to the baggage collection carousel. That was it - end of special assistance. We three were on our own, As our luggage came into view we helped each other load it onto our trolleys, said our goodbyes and hobbled away. That is my narrative as to flying British Airways club class. I've nothing but praise for those kind Thai people who ensured I received as much help as needed. BA staff and senior management however, only attract my disdain. Uncaring, dismissive, rude and snobbish. The CEO's office, refutes the appalling and negative reviews by passengers, stating that BA was flying more passengers than ever. My reply to that, Mr Cruz, is what Eric Morecambe would have said, 'RUGGISH'. The olympic games ranks medals - Gold, Silver and Bronze. My ranking for British Airways, is TIN.

LHW3 to Denver in First Class:- Check-in – slower than economy and staff disinterested providing no apology for time taken to check in with no premium security or lounge info provided. Staff member was truly awful and her colleague appeared little better Security – dedicated for premium passengers and was quick Lounge – quiet and a nice experience with plenty of food and drink available. Spa - a complete joke. Filling out the form took almost as long as the 10 min disinterested massage Boarding – slightly disorganised at gate with everyone cramming to get through doors and down to plane Onboard – staff were excellent, very welcoming and attentive Food and drink – no shortage of either. Whilst dine when you want is advertised it was not really offered and from what I could make out everyone ate at the same time Seat – comfortable and bed was very good unless I would imagine you are on the large size. Turn down was a nice touch but others did miss out on their size pj’s because they ran out In flight entertainment – awful (think betamax rather than blueray). Very limited number of very average films available Arrival – allowed off the plane first and then a long walk to immigration. Denver immigration was very quick and efficient as was luggage collection. Looking back though the queue was getting longer as the rest of the plane arrived. Get off and walk quickly! Return Check in – excellent and very friendly (T3 could learn a lot!) Security – premium passengers can skirt round a lot of the queue but then join the masses the closer you get to the machines Lounge – very average with first and business all in together. Got a seat at the bar where the service was good Boarding – quick and efficient and First were allowed to board first Onboard – again staff were excellent (3 crew for 8 passengers was great) Food and drink – similar to way out with plenty of food and drink Arrival – T3 immigration was quick and efficient as was bag collection All in all BA First is an experience but at times it moved from first class to average class. First class should be first in everything not some. If I had been paying cash I would have been disappointed.

I arrived 10 minutes to closing the check in to my flight to Los Angeles with lay over in London, had forgotten my student visa and was freaking out. I was pulling out everything of my suitcase to find the visa but to no avail. The stewardesse then saved me, held the flight giving me time to fill out the ESTA and when i lost my boardingpass running to make the flight, and my bag broke and everything fell out and i fell hurting my knee, the British Airways staff was the kindest, most helpfull and overbearing crew i have ever met. I can sincerely say that I had not made this flight, which meant everything to me to finish my Masters Degree, if it hadn't been for the Danish and British crew on that Nov 8th flight from Copenhagen to London. I'm deeply grateful for handling and helping me in such a panic state. I was shaking and almost crying in my panic attack, walking onto the plane. The stewardesse immediately saw me and pulled me aside as i was entering the plane 30 min late. She gave me water and demanded i stood by her until i had drinked two cups. She smiled and calmed me down so patiently and kind. Wow, thank you - i don't know your names, but it meant the world to me!!

Poor inflight customer service

Delayed flight, long wait in transit for over 12hours with a senior and 6 children, no empathy only to be informed two of us couldn’t board the connecting flight due to no e-visas which wasn’t accounted for at boarding from home country. Stranded in London for 3 days with no bags. Wife and children separated from me and stuck in another country all alone. Extremely rude staff. When filed a claim upon my return all they did was apologize for their rude staff and inconvenience and ask for receipts as proof which I didn’t have due to the chaotic nature of the journey and therefore they denied my claim with no compensation. I don’t understand how they expect 9 passengers to have lived unexpectedly in foreign countries for 3 days without any expenses? Shame on BA because I will never fly with them again. They did nothing to make this matter right.

I am commenting about the onboard experience on BA domestic UK and short-haul EU flights where the onboard experience has been taken over by Marks & Spencer. Yes, since e1, 2017, BA no longer has ANY customer service on these flights. Rather, the flight attendants have become M&S surrogates trying to SELL you water for L1.20 rather than providing complementary drinks and a tiny bag of pretzels. Now, you get exactly ZILCH complimentary. Really, BA, have you no shame. Has it become so clear to you that the customer be damned and all that is in it for you is money? Nothing, nada, nichts. I am going to react by posting this comment and from now on, buying snacks and water at the airport and bringing it on board. I will not be coerced into paying for the basic needs of air travel, namely, a glass of water and a pretzel, just because you see the need to line the pockets of the executives. Hopefully, the blowback from this decision will be severe enough that BA will reconsider. Time will tell.

The business class seating layout is just not functional or comfortable. Other passengers have to climb over your legs once your seat is in Lay flat position, often waking you up or bumping you. Meal services is done over you for passengers next to you which is also irritating, especially if you want to have the dividing screen up. My main meal was served warm instead of hot which was very disappointing.

Las Vegas to Heathrow case 17700704 , World Traveller Plus, 9 hour 30 minutes NO screen, hand control broken, foot rest broken, sun blind came out in my hand, very grubby, no wifi either way, aircraft 19 years old, 1 year left in service, paid extra to pick our seats £45 each way. They insulted me with £100 e-voucher off my next flight WITH THEM to be used within the next year. Got in touch which took 45 minutes on hold and they refused to give my £100 back in cash. I've paid 2018 prices for a 20 year old service.

My flight with BA from Gibraltar to LHR was cancelled several hours prior to departure. I had a connecting flight booked from LHR to Vancouver the following day, so it was imperative that I got to London. I checked the BA website and couldn't find any other flights with them that would work, so unfortunately I made the mistake of requesting a refund. I managed to find a flight out of Malaga that got me into London just after 10:00 p.m. so I booked that and then called British Airways as I wanted to discuss compensation. That's when they advised me that because I had “abandoned” travel with them, they were not prepared to do anything for me. Apparently, I should have called them first, and then they would have made the arrangements. Of course they don't explain that on their website - they just ask if you want a refund and then proceed. When I plead my case with the agent at Malaga airport and then followed up with Customer Relations several times via email, they flat out refused to budge. I ended up incurring costs of £700 in airfare, hotel, and meals. This airline has definitely gone downhill.

Very bad service with delayed luggage. For some reason the person at london heathrow send my suitcase under someone else's name and to a different destination. I was flying from london to montreal and my suitcase was sent to Dublin. First guy I talked on the phone, after a week of no news at all, he told me that the suitcase was found but was left there at the airport and no further action was taken... Were they waiting for me to ask them to send it or something??... In theory, he sent an email asking the airport to send my suitcase to montreal. But after another week of no further news and website still saying suitcase is missing, I decided to call them again to find out that my suitcase, was still in Dublin. A second email, was sent to get my suitcase send it to me. A couple of days after and of course, with no news at all from them, I decided to call them back again. This time my suitcase wasn't in dublin, it was sent to london heathrow and they lost it again at that airport... Great!! This guy, asked me to call them back, monday morning , london time, so I did. I called back again on monday morning, and after being about 10 minutes waiting for the guy to connect to his london team, he asked me to go to the website to add description of the items in my suitcase, when I had done that same day I placed the delayed luggage report. Don't they have all this info in file?. After telling him that I did that, first day, he then asked me to call them back in 48h again... I'm tired of going behind them like if it was my fault they lost my suitcase. No compensation was mentioned to me, even that I had to buy clothes and some other items that I already had in my suitcase. Lucky enough, this happened in my final destination and at the end of my trip, otherwise they would make my vacation quiet miserable. I understand, there is a huge number of suitcases traveling around everyday but that's no reason to let you wondering and waiting forever to get what's yours. I think this whole experience would have been much more satisfying if they showed some empathy and instead of making me wait and call them all the time, I would have get a call or email from them every once in a while following up with me. After this awful experience with their missing luggage department, I hardly doubt I will use british airways again.

British Airways cancelled our return flight and with less than 48 hours notice, and managed to lose our luggage (eventually found days later) on the return leg we did eventually take. These issues were ridiculous enough, but I believe British Airways still owes us compensation under the Canada Transportation Act, and the customer service experience they've provided in pursuing these claims has been another level of insulting. I filed the above noted claims over 60 days ago and not received so much as a reply from their mysterious "Customer Relations" department, who Customs Service keeps telling me nobody can contact directly, not even Customer Service agents themselves. Time after time I've been told their timeframe for handling cases is 3 - 6 weeks, but we're well past that, with nary a care from the company. Customer Service keeps telling me they'll escalate it and I'll hear back from Customer Relations within 7 days or something to that effect. It's been "escalates" 3 times now, and I've not heard back. They claim that a manager will call me back within a day to discuss my complaint, and it never happens.

I booked flights with BA from London-Kuala Lumpur-Bandar-Kuala Lumpur-London. These were all booked at the same time and they also took the booking, therefore contract, with Royal Brunei Airlines (RBI) for the KL/Bandar/KL legs. For whatever reason RBI cancelled one of the flights, and it was only by accident that I found this out, by going on the BA website. I had to change a flight and waste a day in Brunei. BA have refused all responsibility, even on the lack of communicating the cancelled flight to me. I find this deplorable after booking everything through BA. I would certainly never book anything direct with BA again, as this lack of service by a major carrier to a customer is despicable.

The worst flight even in business class the flight between Cairo airport & London Heathrow ( via verse) . The airplane is designed to fly internal Europe only for maximum 2 hours trip and not to be used for more than 5 hours trip . The business class seat was very small, not full flat bed , no screen or any type of entertainment provided for 5 hours trip . I traveled through BA to USA yearly in business class during the last 14 years , but on the last 3 years they started using this small airplane for this medium distance trip which not comfortable at all and doesn’t met the value of money which paid in this business class trip

Flew Business Class from London to Hong Kong on one of BA's new A380's. Service was friendly and of a High standard as usual. The BA lounges in Heathrow are also very impressive. Food served was very good, with a good selection. Alcohol selection also very good. Flight ran to schedule. My only slight negative is that I'm not a fan of the Reverse Seat layout that BA seem to favour in Business Class, it is more cramped than Emirates Business class in the same aircraft. But overall very impressed and would recommend.

Very high quality experience. The seats are comfortable, the food is good and usually the trip is smooth. Would recommend

flight from US city to Heathrow T5 for transit to Naples; Milan to T5 and back to US city. BA website for online check-in not working as per standard SOP for many airlines. Fee required to select seats. Aerobridges must hate BA planes. Besides the US city, none worked in Europe or BA went cheap. Seat planning is atrocious. Was seated with anti-social parents with kids at my front and back on return. Hellish flight, hardly got sleep and attendants did nothing to curb noise levels from this family. Would not select BA again.

Over time I have spent a great deal of money and time on BA flights. Mostly the continental 2h30m flight between London Heathrow, and Budapest Airport. 4 years ago the service was comparatively much better than it is today. Whereas oil prices have been plummeting recently BA flights did not become any cheaper really. And they are operating with a multiplier close to 10 when it comes to booking the last seats on a plane or in the prime flight days(fri-sun). So for a continental flight in the evening return costs £500 booked 2 weeks in advance. This is already quite the price but 4 years ago you would get sandwiches, salads, soft- and alcoholic drinks onboard. Nowadays you get a biscuit or a bag of crisps. Both of which are the excrement of the food industry not healthy in the slightest and the official reason for it this being a short (2h30m) flight. What happened there?

British Airways partners are horrible and give BA a bad name. All their partners I used in the last month were late. I will stay away from BA since they can not commot to timely schedules.

Poor Business class services, food, drinks, and entertainment content. No free wifi, and crowded noisy below standard, filthy bathrooms. Old airplanes even the A380 is designed in strange with seats looking to the back of the airplane, with uncomfortable seats. The 777 was somehow better. The ground services is horrible, with no gates numbers showing untill the boarding time, so be ready to run to catch your flight.

For those who want the nutshell, we were booked on a British Airways flight from San Francisco to New Delhi with a connection in London Heathrow. Our flight to London was late so we missed our connection. We were rebooked with a 90 minute connection through Munich. This flight was also late. We were then rebooked with a 60 minute connection through Paris and this flight also took off late. With each rebooking, I asked for a longer connection and the agent argued and guaranteed there would be no delays. We refused another connection in Paris and were put on the direct flight the next day. My husband's suitcase was sent from London to Delhi on a BA flight. We found this out from the Air France agent when we were in Paris. When we arrived in Delhi, we spent 5 hours arguing with the BA desk before they released our suitcase. Someone from another airline informed us that there was a fee to get the suitcase out of storage and the airlines did not want to pay. The fee was approximately 6 US dollars. When we found out the real situation we said we would pay the fee. We will never fly British Airways again and hope you do not either. For those who want the details, see below: COMPLETE INCOMPETENCE WILL NEVER FLY AGAIN My review is very overdue. I booked a trip from San Francisco to New Delhi in Dec 2012. The connection was in London Heathrow. First we missed our connection in Heathrow because our flight from SFO was late. They put us on a new flight connecting through Munich that had a 90 minute connection. I asked for a longer connection, but the airline insisted I would be fine. The flight to Munich was late. We missed our connection again. The airline did retrieve my suitcase & put us in a hotel. They also rebooked us on another BA flight the next morning to Paris, then on an Air France flight to New Delhi. This time the connection was 60 minutes. The airline promised there will be no delay. They said the flight is the first flight in the morning and there will NOT be a delay. They took us to an outdoor location to catch the shuttle for the hotel. Well it was snowing in Germany. We stood there for 30 minutes then realized we were in the wrong location. Locals were kind enough to direct us to the proper shuttle stop. We had 2 hours of sleep. The next morning we boarded the plane. However, the plane sat on the ground for 60 minutes. They underestimated how much time was needed to board the luggage. Then after loading the plane they had to de-ice the plane. We knew we missed our connection.When we arrived in Paris the Air France informed us my husband's suitcase had been sent to New Delhi from London on a British Airways flight and would be in New Delhi when we arrived. We refused another connection in Paris and stayed in a hotel that night. The next day we arrived in New Delhi. The BA luggage desk said the suitcase is in the warehouse and it will be an hour before someone can bring it out. We waited the hour. Someone new was at the desk. They told us to talk to Air France since we arrived on Air France. Air France said they cannot help us because the suitcase arrived on a BA flight. To make matters worse. Air France and BA were standing at the same table & refusing to talk to each other. My husband and I were screaming at the fact that they had our luggage but would not relinquish it. Those around us swore they would never fly BA again. Finally, a gentleman from a 3rd airline explained that the suitcase was in a government warehouse and you had to pay a fee to get it out. He said neither airline wanted to pay. The price was 6 US dollars. BA said it's not about the money and paid the fee. Also, the warehouse was located behind the desk & someone was in the room when we initially arrived. Everyone I have told this story too will never fly BA again. I hope those reading this will also never fly this airline. I am not someone who cuts off an entire business for one bad experience, but I will NEVER fly BA again!

Terrible. Flew first class. They canceled my initial flight and had to rebook but their computer system was down for a day and a half. Their website is not easy to navigate. Difficult to reach a customer service person on the phone while traveling. The in-flight meal was superb and the cabin crew superb. They lost my bag on my flight home from London and never sent me an email to advise the status for 6 days.

I flew British Airways from Denver to London, then Mumbai to London to Denver. Seats are cramped and uncomfortable - while the spacing would be ok for a domestic flight under 3 hours, it was miserable. Crew was friendly and professional, food was good.

After booking a quick, half emergency return ticket at the airport, for which I payed about 600 euro's too much, I had to change the date and place of return. Spent 6-7 hours on the phone with different people all telling me different things. One person said changing is possible, the other person said it was not. One person told me I can cancel the ticket, another told me I can't. They just threw random information at me all the time and couldn't help me, I was unable to change my ticket in any way I wanted - and it was a very reasonable request, within a 15 day time span. Bedause I booked it at the British Airway desk at the airport, the ticket was registered as if it was booked by a travel agent. However, I did not get the promised email or information, and could not contact this desk at all. In short, I just feel scammed. I've been toyed around with and they sucked all the money out of me they could. For the first and last time, as I'm spreading the word joyfully that this airline is one to avoid at all costs.

I flew Business class to and from Europe on American Airlines and British Airways. The sleeping accommodations on the AA plane were much more private and comfortable than on the return flight on the British Airways plane. The food on the AA plane was much better. The food on the BA plane, except the Bangers and mash and the chicken, was abominable, absolutely horrible. I would not fly BA again if I had to go through Heathrow and my final destination of Vienna. There were no jetbridges to the planes. I had to walk up numerous steep flights of stairs in the terminal and on the tarmac into the plane carrying a moderately heavy carryon. I also have knee and foot medical problems and some dizziness after a fall while I was in Europe, so those stairs created a dangerous situation for me and undoubtedly for the elderly patrons who were accessing and egressing the planes. The ground transportation was crowded and in the era of covid, unsafe.

Avoid carrier if at all possible. They belong to "One World"-- they will book your flight with multiple carriers and take zero responsibility for anything that goes wrong. American Airlines changed our itinerary and gave us each 3 boarding passes with seat assignments. We tried to board the second flight and are told we didn't have tickets. American said they didn't have our tickets and British Airways closed three hours previously. I contacted BA. They claim no fault on their part.

I would like to give an extra mention for a young man by the name of Julien Cadoret. He gave above and beyond service and made my journey more enjoyable Regards Dee Cullen

I have flown this airline a number of times, and they are consistently high quality in many areas. The number one thing is safety, takeoffs and landings were always well-controlled with no issues - ever. While in flight overseas, occasional bumps would be dealt with through announcements, flight attendants checking to make sure passengers were wearing seat belts, which is not easy to do in Business or First Class. On occasion, I was bumped up to First due to frequent flier status, unexpected but awesome. Would recommend without hesitation.

My flight on British Airways BA0106 flight got delayed and then my connection got cancelled. We contacted the BA call center multiple times to make changes to the flight. The call center suggested that we cancel the flight for a full refund, then claim compensation for the delay and difference in airfare cost and other non refundable bookings due to the delay and cancellation of our flight. British Airways responded to the claim after a month with no compensation at all, even though we paid additional $600 on new bookings and additional charges. The refund of the cancelled flight took more than a month with multiple calls to follow up almost every week. I was promised to get refund on the first call but later I found out it was not processed properly. Every-time I call the agent ask questions about why flight was canceled etc which is annoying when my understanding everything was under process for payment. After multiple calls I was refunded partially and not the full amount which is even bizarre from a company of this level. I had to make more calls to get the remaining balance refunded. The whole experience was terrible and damaging.

The seats were not that comfortable. I flew business and had to pay to select a seat a few months out. Like paying for a business seat wasn't enough. You can only select your seats 24 before the flight for free. The lounge at Heaththrow is old and run down. Food selection was bad. The employees failed to announce my flight. So I asked about it at 3:30 when I noticed something on the screens and was told they were already boarding "I should hurry up) of course you have to take the train to the terminal when I got there everyone was boarding. Don't feel I got my moneys worth for flying business. Also the movies from LA to London were the same ones shown on the return flight. They should change the movies. The food on the fight and the staff were good. I could have done without the crying baby who managed to cry every 30 minutes for 10 hours. Needless to say I did not sleep. Also the air in the cabin kept going from hot to cold.

A380 was quiet smooth very comfy seats and decent food. Slept better in economy than many airlines in business. Note that the only this BA do wrong is to Codeshare with American Airlines.

British airways is very good, clean aircraft, seats comfy and friendly crew, not to mention the amazing entertainment screens.

I have been flying with British Airways for several years now. Before that I was flying SWISS Air. The change was due to business in London. I have witnessed a major decline is services on flight and more importantly on utilizing "Avios" (frequent mileage). For the last 5 years I have been unable to utilize frequent mileage for anything, even upgrading. I have at this point in time over 150 000 "Avios", and I cannot use them. I just got off the phone with one of BA's representative (Amreen-D5), who was unable to give me ANY day in the summer of 2015 from April -August that I could purchase a Premium Economy Ticket and upgrade to Business with "Avios". This is absolutely ridiculous. For those of you that you may hope that you will join the club and be able to use your "Avios" with British Airways, GOOD LUCK!!!

Flew on a BA A320 from London to Rome. It was a fairly new plane, but still seemed a bit worn out. Our luggage was meant to be going straight from the plane we were on to this flight, but when we checked with BA to make sure our bags were on the plane, they "had no record of the bags". Also went on a BA Embraer 190 from Zurich to London. The seats in this plane were more comfortable and seemed newer.

It's always horrible to have to fly economy class and British Airways is not different. That is the sad standard. But what is totally inacceptable is the fact that BA sold me a flight connection that they already knew even before I started my trip I couldn't make the connecting flight. I had to reach a connecting flight at LHR and even though the plane landed on time I was already denied to board my next flight before even having gone through security check. There never was going to be enough time to catch the connecting flight and thus we were rebooked to a later one. Even though this caused a delay of "only" two hours (I don't know about you, but time is very precious to me and is should be to the airlines as well, by force if necessary) it is completely inacceptable. Because if I would have known this while booking my flights perhaps I would have decided to go for a different one with a different airline in the first place.

I have to say that it was the first time I fly with BA and for sure it will be the last time! I missed my flight that was at 9 coz I was late for 5min even though I did my boarding at6:30 and was late coz of the weight issues and the stupidity of the employees they made me pay extra which i dont mind if they treated me right and not each employee said a different thing than the other and made me late so when i got to the gate they already have taken my bag of the plane! First time I hear such thing could happen how did they do that just for being late for 5min and without even calling my name or searching for me knowing I did my boarding and then yelking at me and being so rude and not helpful at all and I had to pay 100 pounds to rebook for the next day only to get back on an old dirty plane with no screens and bad service for 5 hours and the most shock was that a women entered the plane before it took off by 5min!!!!! So how did she enter when the day before I was yelled at and pushed of the gate.. I have never ever in my life witnessed such bad rude treatment!!!

Flew BA283 from LHR to LAX on Saturday, 13th June in economy, upstairs at the back of the plane, which was the A380. We found this to be not only our best BA flight ever, but also our best on any airline. The aircraft was new, clean and incredibly quiet. Being upstairs with a 2:4:2 configuration, in a window and aisle seat, we had more room than ever in economy. The locker beside the seat is really handy and adds to the room available and sense of space. What sets this flight apart was the crew, who were all mature, kind, helpful and lovely people, who worked incredibly hard and made us feel special and valued customers, even though we were only travelling economy. Over recent years I have had cause to complain to BA for poor service, but this flight went a very long way to restoring my faith in the airline.

Had high hopes for my first flight with BA to Japan but was sadly disappointed. The food was good, the in flight entertainment was average, the cabin crew weren't the friendliest and in one case was extremely rude. Overall not the best experience.

Would not recommend. Awful food and beverage service - only served water with main meal on 9 hour flight. No beer available at all by time I asked perhaps 2 hours into flight and they ran out of wine after I had one glass after finally having a drink after the meal. Seats were dirty and had food stains Tv screen was broken and literally hanging off the back of seat so managed to get moved by the only nice member of staff I came across. Would avoid BA if flying to USA (London Heathrow to vegas)

If your B.A. flight is delayed, and more importantly you’ll miss your connection due to the delay, don’t expect much help from B.A. staff at Glasgow Airport. If this happens to you, make sure the B.A. Customer Relations staff (who aren’t actually B.A staff!) given the reason for delay, when they would be able to get you on the next connection to get you to your final destination, and if they were unable to get a suitable flight with another airline in writing. You’ll need this if you ultimately need to claim on your travel insurance. Make sure to do this before leaving the airport. The B.A. website is not easy to navigate to find the correct link for any claim. Their Customer Relations number (0344 493 0787) is also likely to cut out on you and even while talking to someone in Customer Relations (that happened to me on more than one occasion). When you do eventually get to speak to a rep, don’t necessarily believe what they say. If they say your refund claim has been put through there and then, don’t believe them. If you find your refund hasn’t entered your bank account 6 days later, don’t believe the next rep who says it’ll be in your account within 24hrs. The next rep I spoke to, 10 days after making the claim, stated they should have said the money wouldn’t be refunded until at least 10 days later! Shoddy service. If the rep you speak to about refunds informs you that you have to take another phone option in order to claim for anything other than flights, be wary. I was told that due to the time I was on, that this other department wouldn’t open until 09.00hrs the following day…wrong! They didn’t open until 13.00-17.00hrs. Also, the rep made no comment (having been made aware of the circumstances) that my claim for loss of hotel and trips costs would not be refunded. Between the number of phone calls I have made, the time spent on the phone and internet, I’ve effectively cost myself a fair amount of the money I’m wanting to get refunded! Always remember that legally, you may be entitled (I believe) to up to £300 each for any delay over 3hrs (per “EC Regulation 261/2004”). Not that B.A. will tell you. If your claim is rejected, you can ask the Civil Aviation Authority (or the European Consumer Centre in certain non-UK departures) whether it believes you are entitled to compensation. Worth a try. Considering what I asked for is substantially less than that, they still aren’t helpful. Despite having used B.A. before, and have other flights already arranged, B.A. have gone down in my estimation (I now see why I’ve heard so many negative comments about B.A. over the last couple of years). Unless there is no other option, I would seriously consider using another airline. It couldn’t be any worse.

I travel to the UK several times a year to visit my boyfriend. I've always flown BA, and my only complaints are their extortionate prices and seats which are difficult to sleep in (even when you're 5'0"). The staff have always been friendly and professional. I've always felt safe and calm when flying with BA, and I am not one who typically enjoys air travel. Overnight flights in economy are never particularly comfortable, but it could definitely be worse. The meals provided are good for an airline (I always stick to pastas), but the entertainment choices are sometimes limited (though very British). I've experienced a few delays and one cancellation, but typically we arrive in a timely manner. I just wish the flights were cheaper; it's rare that they fall below $1,000 round trip. But for a nonstop, transatlantic flight, I suppose that's not bad. There are definitely other airlines that do nonstop transatlantic flights for cheaper (Virgin, for one), but if BA is your only option it's certainly not a bad one. Personally I think you get less than you pay for in economy, but if you're not terribly picky and just want to reach your destination safely and decently-fed, BA's great. EDITORS COMMENT: Thanks for sharing your very balanced and informative review - great to read.

Unimpressed, particularly with food. I recommended this Airline to two of my friends as the previous flight I had with British, (mind you some years earlier), had been most impressive. However, on this occasion the flight to Singapore had staff who seemed totally disinterested and when we asked for a light snack, were shortly told there was nothing! Our return journey back to Sydney provided us with more friendly staff however a glossed over apology was offered for the flight being 2 hours late. The food was dreadful and, as my friend put it, they give prisoners better food. British have just lost 3 future potential customers. !

British airways provided us with excellent service. The cabin crew and pilots were friendly and we had no problems.

Flight from LGW to MUR

Certainly not up to the higher end business class airlines. Even United is considerably better. Stupidest design of business class seats in any airline, in that almost all of the seats require you to crawl over someone to get out.

Upgraded to Club Europe on outward journey for a treat. Check in queue at "dedicated Club Europe" desk dreadful. Staff like bouncers with no customer service skills. Heard one say to a young man "you should have got up earlier". Only when we got restless did they open the fence to let us go to an idle check in operator. Then the "priority" security process was nonsense, just as slow as elsewhere. Staff on board excellent. On return journey I checked in online as usual. Changed our seats to the final row. Got on board to find the row had no window. Flight to full to move elsewhere. Partner a very nervous flyer and had a horrible journey back, felt he was in a coffin. All made worse by 30 min delay on departure and a further 30 min delay on being allowed to land at LHR. Next day I contacted BA customer services online to ask why there was no indication at all on the aircraft seat plan that row 25 on Airbus 319 had no window. No response at all apart from automated "we're busy but will get back to you asap". A week letter I sent the same response, with original complaint number, again online. No response at all, not even the automated one. I'm left feeling that BA is now RyanAir.

Flew JNB to PLZ return on BA. Both legs were great. One of the nicest airlines in the South African domestic market

This flight was a pleasant change from those I have experienced with British Airways in the last couple of years. On this flight service standards have lifted materially. The staff were pleasant and helpful. The quality of the food and beverages had similarly lifted. What had not changed was the standard and the (lack of) comfort of the seat. The Club Europe seat remains a standard economy seat with a blocked off middle seat. It is cramped and most uncomfortable and represents poor value for the significant premium paid. You get minimal benefit from travelling Club Europe.

Inbound flight to PHL via LHR in Coach and World Traveller Plus was quite ok. The hospitality and the kindness of the staff is widly spreading. One flight attendant hit me with his cabin scooter and did not even excused himself whereas another one was extremely kind in helping me with some issues at my seat. The outbound flight was quite bad. World Traveller Plus cabin was overbooked (which seems to be the reason for the trouble that I had with reserving seats - see below). Instead of just upgrading the people (business was only half full) they tried to find some people for using the next flight. Caused delay as no one wanted to use the next one (as this was the last flight out of PHL for that day). The experience on board was very good this time. Food is very good in World Traveller Plus. My biggest problem with BA is customer support: I had problems with getting a reservation of a seat. I tried to select a seat (no bassinet!) that was shown as free and get an error message. Two times I contacted the customer service hotline but there were not able to help and I got another information every single time. My complaint email was not answered till now (four weeks now).

Business class long overdue a refit. Loose seats, wobbly monitors and broken foot stools, and that awful nose to toe configuration. BA has been skimping on its profitable customers for years. I gave up on flying the profitable long haul after my March flight this year from Boston.