Norwegian
reviews

Suitcase destroyed by SAS. SAS offered €114, which does not reflect value. I requested a reassessment based on Montreal Convention, however regardless several follow ups, SAS stopped responding.

We did the ARN-CPN SK1419 A320Neo with SAS, and it was the smoothest flight I've ever experienced. Barely felt like we on a flight. Great pilot communication and crew.

My wife and I flew Business Class between GVA and JFK. Couldn't have asked for better amenities or service from cabin crew. Far better than US domestic carriers I flown on recently. SAS is now on top of the list of our favourite carriers!

My wife and I flew Premium Economy between JFK and GVA. Although still tight seating, the service was exemplary. Far better than US domestic carriers I flown on recently.

Good luck with finding a lost luggage. We flew first class to Oslo from Paris and have been missing our bag for 3 days!!! Very limited office hours and terrible customer service. Fly Norwegian Airlines!

Bad service, no respect, poor communication, last minute cancelation, extra pay seats change, not edible breakfast, late baggage delivery to carousel, no assistance with short connection, no even apology for inconvenience and so on...I will not remember how much money I spent on a ticket, but I will definetly remember the bad expierence for a long time. I will remember "don't travel with SAS". There's no possibility to file a complain. SAS website provide you with the form "flight expierence" but after filling the form no possibility to submit it... SAS can't blame covid or low budget , sadly the biggest problem they have - their attitude about the business they run.

Absolutely horrible experience. Flight was delayed with no information on when it would be rescheduled. Finally got that info and arrived at the gate only to find no one there and that it was delayed yet again with no information. Flight attendants are rude and rarely come around for service. Would NEVER fly with them again and I strongly suggest others avoid at all costs unless you want to pay exorbitant fees with no service whatsoever.

I paid for 2 carry-ons (for my wife and me) round trip LAX/CPH/LAX. On the return trip a rude ticket counter agent demanded we put our bags on the scale, and they were slightly over limit, so we had to check them and pay the huge, inflated charges. Upon return home I asked to be refunded for the carry-on charges we prepaid, but they refused. Then I read all the negative reviews of this airline, and then it all made sense. Taking aim at any opportunity to enhance their revenue. Treating their source of revenue (customers) badly.

Flight from LHR to Oslo -- technically international. Must pay for water! Only "tea" and "coffee" is free. Plane: old Airbus 320. Seat design and construction are inspired by Spanish Inquisition. Zero amenities - like seat head rest, disinfecting wipes, blankets or pillows. Well, blankets weren't necessary: the cabin is poorly ventilated and quite warm. On the connecting flight from Oslo to Tromso, my rolling board was confiscated due to the wait limitation. Subsequently it was delayed until the next day, despite assurances that it will be on the later flight the same day. The next morning, there was no sign from the SAS delayed luggage service, so I had to drive to the airport to pick up my luggage. Personally, one of my bleakest experiences in air travel. Avoid if you can.

Absolutely terrible customer "service." My friend and I were double charged for luggage, and when we showed it to the person at the ticket counter, she said she couldn't refund it, we'd have to submit a claim. It took them over a month to respond and then they refused to even look at the screenshots we had showing we should not have been charged the second time. Then when I tried to ask a question, they stopped responding. This was my first experience with SAS and the flights were fine, but I will certainly never go back if they're just going to inexplicably steal my money and then ignore me when I ask why.

Terrible experience with this airline. Bad in flight service, rude flight attendants, and hidden costs. Be wary of luggage costs at the airport.

When we arrived in Paris, our luggage was not there. We checked the GEO tag on our bag and saw that it never left SFO. The lost or delayed baggage counter told us they'd get our luggage and deliver it to us while we were in Paris in 24 hours. We gave them the name of our hotel and their phone number. We let them know that we do not have an international number and that they should contact our hotel with any updates. Fast forward 72 hours later, and we still do not have the bag and have been calling from the hotel 4x a day. Our hotel even helped us out and called every hour. No one picks up. We gave up on trusting their word and went out of our way to travel back to the airport to pick up our bag that had been in their possession the whole time. Careless and unprofessional is what I'd classify this airline as.

SAS flight number SK503 originating in Copenhagen at 12:35pm on 2 July 2022 flying to Heathrow for transfer to a flight to Houston. Flight left late as pilots debated whether to go on strike. Unfortunately, we did not document when the flight left but it was at least 3 hours later than scheduled. We arrived in Heathrow well after connecting flight had left for Houston. Heathrow was a disaster in that there was only one SAS person to make arrangements for many customers. We were told that SAS would compensate us for night spent in Heathrow. So, we took a taxi to a Holiday Inn that gouged us $1,000 for an average room and had to pay for dinner, breakfast and taxi back to airport. SAS refused to provide any compensation as they hid behind an EU regulation that supposedly says SAS does not have to provide compensation for any delay less than 3 hours. Lessons learned: SAS employees lie, Holiday Inn gouges, get everything in writing along with names of people involved.

SAS has stopped refunding canceled flights. I would recommend to choose another airline if you don't want to loose money and experience terrible customer service. Been a loyal customer for 25 years.

Waiting 4 months for a refund is not acceptable. Wideroe cancelled a flight and refunded in 2 weeks. Easyjet, the same. To think it is acceptable to cancel flights and keep hold of customers money and only offer vouchers is a disgrace. I will never fly with this airline due to the poor nature of their customer service. To be honest, treating people like this, I will be surprised if they survive into 2021 anyway!

Professional airline. Did cut down on lounge access and fast track for third party services. However, if something goes wrong, it's good to have a solid support framework. SAS does have that.

I am a Diamond member and travel about 80 times a year, mostly domestic in Scandinavia but about 4 times abroad in different european countries. The crew, service, safety, information and compensation for late timetabel/cancellation are usually very good and the extra with better food, fresh/new airplane and lounge are more standard. A factor to chose SAS has been generous (double the value if choosing a voucher) compensation because of delayed bagage or plane, eurobonusmembership and the sasapp, easy, functionally and always working. New planes are introducing now and it will be better comfort and less carbon footprint.

Good long haul flight. Nothing special. Nice cabin, good food and great crew! (only the limited free beverage service was poor)

Worst airline experience EVER. Gave away my seat while I was stuck at immigration in Copenhagen - made me run back and forth to the gate to get it fixed. Paid extra for the premium meal, it was disgusting - greasy and inedible chicken. Had to pay $106 for an additional bag. Tried to get upgraded to Premium Economy and you have to BID for one of the seats. Yes, BID. Then, they don't tell you until 36 hours before the flight if you win the seat. Horrible customer service, terse and unhelpful crew, expensive and crap food. I've traveled all over the world on many airlines and this is the absolute worst. Never again.

Terrible customer service. Flew home on SAS after flying out on United- not an airline known for quality service but flew circles around SAS. Not only did SAS refuse to honor my Star Alliance gold status (SAS is a star alliance member), but they changed our seat at the last minute citing that the seat we booked is just a “wish” and until we actually board, it can be changed at any time. Needless to say, the new seat was not an upgrade and my wife and I wound up sitting in middle seats for 9.5 hours. Never flying SAS again.

As I live in Sweden I frequently fly with SAS. As I have Elite status iat SAS I often enjoy flying SAS even tought they are not at the same level as some of their Star Alliance friends (Lufthansa, Swiss, Turkish etc) But you get what you need to feel comfortable (lounge, fast track, priority boarding and check in). On this flight i'm goning to review I flew from Copenhagen to Zurich in SAS Plus (Business/Premium Economy on short haul flights). Flew this flight during the morning so was served breakfast. Typicall scandinavian breakfast with bread, cheese, ham, yoghurt, OJ and coffee. The staff was very friendly and the flight was overall what you expect when travelling SAS Plus in Europe.

Systems are bad (unable to book extras) Staff on flight is discriminatory Customer care numbers hard to find and once found, extremely long waiting time Most customer care for most countries only available in office hours. not allowing for emergency situations Overall not very customer oriented airline.

Classic casual and elegant inflight service, provided by attentive n friendly staff. Great seats n razor sharp video #creen as well as good catering. What else do u need on a long haul?

On-time as always, clean and efficient SAS. Comfortable direct route to Stockholm n return, simple but satisfying service. Nice n professional crew, alway w a friendly n welcoming smile. U can trust the scandinavians and feel the 60+ years of experience in the industry.

I fly frequently for my work. A recent flight on SAS proved to be one of the most awful experiences I recall. The story is long, however a short version would be: They are no better than the cheapest budget airlines, their aircrafts are dated, very tight space on the left, right and front of your seat, their in-flight service is next to none. Being a scandinavian based airline, I expected a great deal more and it was not there!!! Naturally I will not make the mistake of flying them again and recommend the same to all other potential travellers. It is of great disappointment, sorry to say.

Name a possible airline inconvenience and you will face it with SAS. 1 checked-in bag missing 2 checked-in bags missing Flight delayed once Same flight delayed twice Incorrect information by the ground service staff to mis-inform passengers We are an Indian family visiting Norway as tourists and had our SAS flight from Bergen to Oslo which got delayed twice, first by an hour and half and then again by additional half an hour. We had our airport pickup and Oslo tour booking planned as per the original flight time. When we went to speak to the ground service agency - Wideroe Service Agency (handling SAS ground service) if they could possibly compensate us in someway for the inconvenience caused and the extra money which we had to spend to re-book/re-schedule, they were not only non-cooperative, rude and treated us horribly, but seemed extremely stereotypical about our skin colour and assumed we only wanted "free meal vouchers". The Agency had the rudest and the most careless staff ever experienced. Lastly, if anyone is travelling by SAS ever, do have plans Bs and Cs as there are a lot of things that can go wrong. Also, good, efficient and friendly customer service is not what t

Upon leaving the aircraft in Copenhagen i asked their cabin crew for our stroller but i was told that unfortunately i would get it in Greece. I tried to explained to them my situation and then a woman came to us. She was the rudest person i have met in my life. At first she denied even to listen to me when at the same time there was another stroller outside the aircraft and a woman who was putting her little kid in. When I told her that this is unacceptable since there was another stroller outside and she discriminate us, she started yelling at us. She also cut my wife off speaking and said, "stop, i am not talking to you". Then i told her that i need to talk to someone who is in charge and she responded “”¦ I am the BOSS here!!!”. She was extremely confrontational and rude and she also scared my 3 years old daughter who started crying. Unfortunately, as a result of this incident and the whole frustration and suffering, my wife stopped producing breast milk to feed our 6-month daughter. We were stacked at the airport for 10 hours with a hungry 6-months baby. After the first seven hours it started getting worst because we felt that she started getting dehydrated and we were about to

They canceled my flight from the US to Norway with a nine hour notice. I then had to argue with the ticket agent to even get rebooked on a flight that arrived anywhere near the time I was originally supposed to get in. Then they canceled my ticket for my flight between Norway and Sweden. I was on the phone with them for 5 HOURS to try and get my ticket reinstated. They put me on standby instead. HORRIBLE experience, AWFUL customer service.

I used to fly regularly with SAS back in the 90's. Back then, the service was ok. Unfortunately, now it séems that the airline has become tired and outdated. The elderly senior chief steward on our flight from Chania (Crete) to Oslo appeared to be fed up and didn't seem like her job anymore. The other cabin staff appeared to be in the same frame of mind. Customer service was something lacking on our particular flight. Coffee was served free onboard, but everything else came at a cost. We ordered to very overpriced and stale cheese sandwiches. We asked the elderly flight attendant for some milk for our coffee. On the beverage cart the milk had run out. She really showed how inconvenienced she was, when she had to go back to the galley to get more. She looked at us with real distain. This just about summed up our experience and impression of SAS as an airline company, tired, old and lacking in any genuine feeling for service and customer satisfaction. RIP old girl, you were once a half decent airline conpany. Luckily there are other new airlines eager to please.

i had been told that SAS is one of the best airliners throughout Europe , so i chose it to travel to Copenhagen. however i had been fairly disappointed. the flight took almost three hours and a half without offering us nothing but some water or coffee. on my return flight back to Athens i traveled on another airliner. the trip took almost 2 hours and 45 minutes while we had been offered a hot meal and a variety of beverages. i am sorry SAS but , when i travel for almost 4 hours without any food i can't guarantee that i will chose you again on my next flight to Northern Europe...

Excellent service from SAS flight crew in SAS business class on SK998 from Shanghai to Copenhagen. I was originally booked in Economy class on one of the cheapest fares but was upgraded for free due to my Eurobonus Gold status. The flight was very bumpy due to heavy turbulance, still the service was really good. Also the entertainment system has a good selection with very new and high quality good movies to watch (with some emphasis on Nordic and Asian movies). I also managed to do some work on the plane, as the hard product of the new SAS cabin is excellent as well. Overall a great experience!

I flew SAS on April 11th and flew out of O'Hare in Chicago, IL. I had a connecting flight in Stockholm, and landed safely in Helsinki (my final destination). I flew out of Helsinki and the 15th and had a short layover in Stockholm before arriving in Chicago. All of my flights were incredibly smooth and issue free. Meals and beverages were provided, the in-flight entertainment was excellent, and flight attendants were helpful and courteous. It was a very positive experience, and I will definitely use them again in the future.

SK964, flight HK Stockholm on 15 April. Not great, not good, not even average. Let's start by the good, it will not be long to explain: Premium economy seats are pretty comfortable and better than in most airlines. Now the bad an the ugly (be ready for a long list which is not exhaustive): Service is cold and unfriendly. Of course there are a few exceptions and some hostesses were helpful. I am a gold glass member with Star Alliance and they refused to hang my jacket in the closest- Thai Airways or Singapore Airlines always do!! The TV screen was broken (seat 20A) and of course the stewardess could do nothing about it. The tray or tablet or whatever they call it was all sticky (they did not clean it well). I bought a premium ticket in order to use their free wifi onboard. The connection is really instable and spotty. It is slow (airplane wifi is always slow but not to that extend) and it hardly worked 1hr during the 11hr flight between HGK and Stockholm. Perhaps I can tell myself that some airlines are worst. With SAS, I was not dragged out of the plane like this passenger on United Airlines in Chicago (another Star Alliance member)!

When comparing SAS with Lufthansa or similar Star alliance airlines, SAS always comes out as a looser. Price / Performance is poor. The ability to cope with cancelled or delayed flights are terrible and the associated communication weak. Customer focus is replaced with a sloppy attitude. Business class is, from a service stand point ok and has improved from worst in class a couple of years ago, economy class is really poor and a similar level as low budget airlines, but with high rates still.

I have used SAS flights a few times (5-6). It seems that every single time they have major problems. The plane doesn't start or something else is wrong. Baggage handling works ok, never lost my bags. Ground staff are usually totally "lost", if you have rerouting tickets or something special, they will 101% sure make a mess, and YOU the customer are the one to blame. Some flight we got tickets (from SAS) and seating places were on wrong "premium economy" rows, flight attendants went grazy, even the fault was in SAS sales. Customer service???? If possible, I will never ever use them again.

Excellent service, exactly on time, very professional. My bag was slightly damaged and they were very helpful and provided me with a voucher for a new one in just a couple of days!

The worst airline I have ever flown with. They broke our baggage, double booked the flight and also paid for priority check in, however due to the unorganisation of the airline, there was no queue so we were pushed to the back. At least 20 people missed connecting flights. We had to wait until 2 people put their hands up to leave the plane to replace with 2 other people. My carry on luggage was placed in the bathroom alongside with other passengers bags. Not only that, but my check in luggage didn't even meet the flight. Would not recommend this airline to my worst enemy. Absolutely shocking service, incompetent fools! Get it together.

The best, friendstube and helpfull Airlines I have used The last 12 months.

Worst experience ever... We were delayed 4 hours from ORD to CPH, missed our connection flight of course. They handed us a "big" voucher - according to them €15 for 2 people is a fortune for food. Anyways, our baggage didn't make it to ZRH - but they made sure to break one of our suitcases while keeping it for 2 days.... Their customer service is non-existent but we lawyered up and got our money back. Worst experience of my life... Never ever flying SAS again!

I travelled many times from Bergen to Shanghai Via Copenhagen. And i have to say, the New Buisness seats are just fantastic. It has been the best travels i have had in my 6 year long travelling to China. The New SAS has my best recommendations, the old, was not good.

Only used them twice. Dublin to Munich in 2014 and Palanga Lithuania to London in 2006. They were pleasant and acceptable.

The worst airline in the world. Overbooking is daily business and you then get thrown out of your already checked in flight. They discriminated me at the gate, telling me they were sorry but as a single traveller with a cheap rate I was chosen to be rebooked to a later flight. They handed me a compensation certificate and a food voucher. I saw them hand my boarding pass to another single traveller. Outrageous. Now I am waiting for the compensation and again no service at all. They dont contact you at all. The automatic response of their customer care reads like this: We would like to help you with your concern as soon as possible, but due to the unusually high volume of traveler feedback our reply will take much longer than usual. Regrettably it is difficult for us at this point to estimate how long it will take, however it could be up to eight weeks. Rest assured, we are doing everything we can to speed up the process by using every available resource we have. We ask kindly for your patience.

Horrible customer service! I have NEVER in my life had to wait for so long in a phone line for anything, let alone just to get MY BAGGAGE that they couldn't get on the right flight. Worst airline, won't fly with them again, I hope they need to file for bankrupcy in the very near future.

I had a cancelled flight to SFO May 19 where I was booked in Business. Managed to get myself re-booked on United (middle seat economy), no thanks to Scandinavian Lounge staff who told me they couldn't help and I would have to spend a night in CPH. My luggage didn't arrive. It was promised the next day, but took four days. Since then I have been trying to contact anyone at SAS for reimbursement of the clothes I needed to buy so I could be presentable in my meetings, but only get e-mails from robots with form letters telling me how busy they are. There is no service, no compassion and no caring in this airline which was once the pinnacle of customer service.

Worst flight I have had nin 25 years. Missed an appointment with a specialist I had been waiting 11 months to see. Showed them the proof and the heart medication. Nothing and no plans in place to deal with any kind of emergency. ALso no TV or food and drink in flight unless you pay a fortune

This strike from SAS workers JUN2016 was at the most inconvenient time and has caused me severe delays and stress. I am extremely worried about how this will affect my work going back home to Canada. This shows to me that SAS airline is not one where employees care about customers. I will never book with SAS again!

The worst international flight experience EVER!!!!! Our original flight from Washington DC to Copenhagen was delayed 8 hours without notice. Once we got to Copenhagen we had to wait an additional 4 hours for connecting flight to Stockholm instead of the flight that left 45 min after our arrival. Our experience with SAS "customer service" was laughable. will never fly SAS again!!!!

I can't believe that SAS can with a clear conscious charge business travelers for business class on their international flights on these super old planes. There is no wifi, the seats are not business class pods and the food was terrible. For that much money, I would have expected a lot more.. definitely not worth the money.

Their "customer service" for international customers is laughable. You have to wait on the phone for over an hour, guaranteed, since you can't do anything online if you're an overseas customer. Their website policies and hidden fees are deceptive and misleading, the whole thing is a nightmare. Highly highly recommend going elsewhere.

Got an earlier flight from Copenhagen to Stockholm...thanks to a helpful SAS assistant...however, found out later they also cancelled my further flight from Stockholm to Lulea..."mistake"...could happen. Now ready to board in Stockholm...rejected...because of that flight cancellation by an SAS assistance the previous airport. Mistakes happen...it's more about how they are solved and ultimately, PROVIDING THE BEST SERVICE TO PAYING CUSTOMERS (travelling SAS Plus). Boarding as one of the first few people...more than enough time for SAS to solve this problem and put me back on my intended flight (considering the flight was half empty anyways)...BUT NO...not a slight sense of Customer Service, of urgency, instead, had to wait until everybody had boarded, then was told the problem, had to miss my flight...sent to another desk, where they solved the problem (in less than a minute)...but now...FOR A FLIGHT 2 HOURS LATER! Why couldn't this be done as soon as they found the problem??? I have to wonder, besides the lack of sense of Customer service, if SAS has any sense whatsoever, of what a Customer like me lost in this time...I can tell you, not just 2 hours. Shocking!