Etihad Airways
reviews

I fly Etihad frequently, And I Love it. The meals taste like restraunt food, seats are comfortable with a giant pillow If there was a 10 star this would be it.

Etihad moved my international flight 3 hours earlier and never notified me by email, text, phone or even in the app. I incurred extra costs, lost bookings, and they still refused to refund my unused ticket. Terrible communication and zero accountability

Etihad changed the 13-hour journey originally purchased and moved me to an itinerary with an 8-hour layover in Abu Dhabi, turning my journey into approximately 21 hours and continued selling the same shorter itinerary on its website, but at a much higher price

Mediocre in every way. Complete breakdown in communication, accountability, and customer care. I arrived on time and followed every instruction given by Etihad staff, yet I was subjected to contradictory information, and repeated delays.

Mediocre in every way. Complete breakdown in communication, accountability, and customer care. I arrived on time and followed every instruction given by Etihad staff, yet I was subjected to contradictory information, repeated delays, and unnecessary stress.

@etihad fraud: 12h delay after staff blocked our connection gate at AUH. Ruined plans, rerouted via Cairo, lost bags for 3 days. Forced to sleep in a filthy, smelly "holding centre" with jail-like metal doors like jail. Police/military arrested fighting passengers. Never again!

Father's bag missing 1+ week. Calls to Chicago office unanswered, voicemails ignored. Bag has prescription meds he needs daily. Told it was located — zero follow-up. Had to visit airport 4x to find staff. Complete lack of accountability. Absolutely unacceptable, Etihad!

Beware, Etihad now uses charter flights! Between Abu Dhabi and Lisbon, Etihad now uses a charter company, Hi Fly. Basically, what you get is a low cost airline for the price of Etihad. I complained to Etihad who couldn't care less.

Worst company we’ve ever flown with. In 2026, we’ve taken 25 flights, and Etihad has been by far the worst. Their customer service was absolutely awful. Because of a delay on the first flight, we missed our connection, and they were no help at all. We would have lost two days of our vacation if we hadn’t found an alternative flight ourselves, which had a 7-hour waiting period and an additional flight stop. On our way back, it was the same story. They announced a 4-hour delay, which meant we would miss our connecting flight again, and they offered no solution. We had to find another flight on our own and wait 7 hours in Abu Dhabi. The food was terrible, the service was terrible, the flight attendants were super rude... nightmare We filed a complaint and never heard back. This ruined the beginning of our honeymoon. ETIHAD never again.

Our journey with Etihad Airways turned into a complete nightmare. Due to a delay on our first flight from Bangkok to Abu Dhabi, we missed our connecting flight. We were assured by a flight attendant that the connecting flight would wait for us, but this never happened. As a result, we were rebooked 14 hours later, with an additional stop, and forced to travel overnight, without any proper rest or sleep. We eventually arrived at our final destination one full day later than planned, which caused us to lose an entire day of work. This is an unacceptable consequence of poor planning and mismanagement. The situation at Abu Dhabi Airport was chaotic. Customer service was absolutely terrible: we were sent from one desk to another with no clear information, no explanations, and no real assistance. No one took responsibility, and no one seemed capable of managing the situation. To make things even worse, we never received a single email or notification informing us about the delay, the missed connection, or the changes to our itinerary. The complete lack of communication added even more stress to an already exhausting experience. For an airline that claims to offer high-quality service, this level of disorganization, lack of support, and disregard for passengers is shocking. Arriving a day late, traveling all night without sleep, losing a workday, and receiving zero communication is simply unacceptable. I will never fly with Etihad again and strongly advise others to think twice before choosing this airline.