Etihad Airways review by Fabio F.

Our journey with Etihad Airways turned into a complete nightmare. Due to a delay on our first flight from Bangkok to Abu Dhabi, we missed our connecting flight. We were assured by a flight attendant that the connecting flight would wait for us, but this never happened. As a result, we were rebooked 14 hours later, with an additional stop, and forced to travel overnight, without any proper rest or sleep. We eventually arrived at our final destination one full day later than planned, which caused us to lose an entire day of work. This is an unacceptable consequence of poor planning and mismanagement. The situation at Abu Dhabi Airport was chaotic. Customer service was absolutely terrible: we were sent from one desk to another with no clear information, no explanations, and no real assistance. No one took responsibility, and no one seemed capable of managing the situation. To make things even worse, we never received a single email or notification informing us about the delay, the missed connection, or the changes to our itinerary. The complete lack of communication added even more stress to an already exhausting experience. For an airline that claims to offer high-quality service, this level of disorganization, lack of support, and disregard for passengers is shocking. Arriving a day late, traveling all night without sleep, losing a workday, and receiving zero communication is simply unacceptable. I will never fly with Etihad again and strongly advise others to think twice before choosing this airline.