American Airlines review by Simon 2013-06-13

GCM to LHR via MIA mid 2012. I had platinum status with AA and was travelling transatlantic in business class. My staff and I spend 7 figures per annum on air travel alone, mostly with AA (at that stage). On the leg from GCM to MIA, AA did their usual cheapskate move of fuelling to the bare minimum required by the FAA. Therefore when a spot of lightning was in the vicinity of MIA for only 10 minutes, they had insufficient fuel to circle for that time and headed to Palm Beach. I checked flightstats.com later and only AA flights had delayed arrivals over that time period! The subsequent delayed arrival of more than 3 hours meant I missed my London connection. AA begrudgingly gave me a hotel coupon, although only for some flea bitten squalor nearby, with a replacement flight 24 hours later. No meals covered, no courtesy efforts, and certainly no apologies! I cannot mention lost baggage in these reviews but suffice it to say that there was a hypothetical passenger that day whose baggage was also lost, never to be found, and reimbursed only to 20% of the losses after 6 months of pain and misery calling and emailing AA constantly. That hypothetical person now goes out of his way to ensure that the million dollar team travel budget goes to other airlines.