My husband and I booked our honeymoon trip from NYC to Maui 8 months in advance. At the airport, we realized that they didn’t have us sitting together. We asked multiple people to help us fix this and all of them were rude and blew us off. The plane was ridiculously small for our first flight (a 6 hour flight), my backpack/carryon wouldn’t fit in the overhead bin OR under my seat (bc I was flying on a gum pack with wings) so I spent all 6 hrs on the opposite end of the plane as my husband with my feet on top of my bag and my knees crammed into the seat behind me. All together with our honeymoon trip, we took 4 separate 5+ hr flights with AA. On 2 of them,they did not have us sitting together, 2 of them there was NO space for any of our carryon bags (we had 2 backpacks, that’s it), and on all of them, there was no complimentary food available and next to zero food available for purchase (their “limited” selection left passengers and attendants practically auctioning off remaining bags of pretzels). Since then, I have heard one horror story after another from so many people on their AA experience. I’ve flown AA for years and have seen their steady decline. After this trip, I’m DONE.
Home American Airlines review by Shana 2016-03-02
