Absolute WORST airline in the industry. American airlines does NOT care about their customers in the least. Once you book a flight with them and they get your money, than you can just forget about receiving ANY customer service after that. American states in LARGE print they want their customers to be satisfied with their experience flying with American, but that simply is NOT true. Upon writing to American (several times) to work out a resolution to an issue that American was 100% responsible for, American only responded with an automated ‘cut and paste’ e-mail with generic babble that they filter out to all customers who have been decieved by American. You can forget about calling them as they make it so you can’t call to resolve issues, but it’s only through pony express or an e-mail which you will only receive the typical ‘cut and paste response basically stating, ‘tough luck” – After a record breaking profit of 3.3 BILLION dollars that American profited the last quarter of 2015, they STILL refuse to compensate their customers for an error on their behalf. The worst airline in the industry is an UNDERstatement and thee most unethical I’ve EVER witnessed in my lifetime.
Home American Airlines review by Robin 2016-02-24
