American Airlines review by Mike 2016-01-26

I flew into O’Hare to get a connection to Philly. The Philly flight was to leave at 4:25. It was pushed to 5:45. Since I had sat for three hours from LAX to O’Hare, I figured I’d walk up and down the corridor constantly checking flight information. The ticket stated to be at the gate to board 30 minutes before and would close ten minutes prior to departure. The time was never changed. I arrived to the gate at 5:25 and I was told it was already full, closed and leaving. I asked why, since I was there within the boarding time, and they said flights can leave early without notice. Apparently you are notified of a delay but not if it’s going early. So now I’m on standby in hopes of getting home. United apparently has a reciprocal relationship with AA and I was switched from United to AA because of the storm. The professionalism and courtesy of the ladies I spoke with were extremely poor and I will let United know about this experience. I am very unsatisfied with AA and hope to avoid their services going forward.