Dear American Airlines
My daughter and I traveled from El Paso to Chicago
We are always very happy with the AA services but more when I forgot my purse in the airplane
I thought that I could not able to get it back .
I asked for help to American Airlines and Miguel Arreola, AA at O’Hare came into the rescue .
Since I carry in my purse car keys
House keys
Money
IDs
Credit cards
It was impossible to cross TSA and go back to the gate , well Miguel Arreola did the impossible. He called the gate and recovered the purse for me . He gave me back my life. Yes, it would be a lot of lost for me.
Thank you Miguel Arreola !! I’m sure your boss is very happy to have you in his/her team .
Sincerely,
Marisa
